Account Controller (Mortgage Matters Direct) - Medway City Estate

Ward & Partners
18 May 2017
17 Jun 2017
Contract Type
Full Time

Are you organised, customer focused and enjoy sales administration? Do you enjoy helping people achieve their goals?

Start Date: ASAP

Basic Salary: £18,000 - OTE £25,000 - £30,000

Location: Medway

Hours: 5 days per week Monday to Friday - 9am - 6pm 3 days and (2 days 11am - 7pm on a rota basis and some Saturdays)

Benefits: Pension, Life Insurance, Company Rewards and Incentives, Child Care Vouchers

We have a great opportunity working alongside our centralised team of professional and dedicated telephone-based mortgage advisors. Our mortgage services arm, branded Mortgage Matters Direct is part of the Arun Estates Estate Agency Network incorporating Ward & Partners in Kent, Cubitt & West in Surrey, Sussex and Hampshire, Douglas Allen in East London and Essex and Pittis on the Isle of Wight.

Duties will include:

  • Managing a professional relationship between Life Provider (Legal & General) and Arun Estates
  • Liaising between Client, Mortgage Advisor and Life Provider
  • Persuading clients to maintain Life Policies
  • Maintaining payments and premiums for period of protection
  • Booking and generating dates for mortgage appointments
  • Updating XL spreadsheets on policies lapsed etc.,

We need you to be:

  • Professional and business-like manner at all times
  • Persuasive with an excellent telephone manner
  • Exceptional customer service skills
  • Ability to problem-solve and remain calm under pressure
  • Motivated and energetic
  • Hard working and focused
  • Tenacious
  • An understanding of the Mortgage Industry would be an advantage although not essential

If you are interested in this role please apply via the link below.