Account Controller (Mortgage Matters Direct) - Medway City Estate

Recruiter
Ward & Partners
Location
Rochester
Salary
20000.0000
Posted
18 May 2017
Closes
17 Jun 2017
Contract Type
Permanent
Hours
Full Time

Are you organised, customer focused and enjoy sales administration? Do you enjoy helping people achieve their goals?

Start Date: ASAP

Basic Salary: £18,000 - OTE £25,000 - £30,000

Location: Medway

Hours: 5 days per week Monday to Friday - 9am - 6pm 3 days and (2 days 11am - 7pm on a rota basis and some Saturdays)

Benefits: Pension, Life Insurance, Company Rewards and Incentives, Child Care Vouchers

We have a great opportunity working alongside our centralised team of professional and dedicated telephone-based mortgage advisors. Our mortgage services arm, branded Mortgage Matters Direct is part of the Arun Estates Estate Agency Network incorporating Ward & Partners in Kent, Cubitt & West in Surrey, Sussex and Hampshire, Douglas Allen in East London and Essex and Pittis on the Isle of Wight.

Duties will include:

  • Managing a professional relationship between Life Provider (Legal & General) and Arun Estates
  • Liaising between Client, Mortgage Advisor and Life Provider
  • Persuading clients to maintain Life Policies
  • Maintaining payments and premiums for period of protection
  • Booking and generating dates for mortgage appointments
  • Updating XL spreadsheets on policies lapsed etc.,

We need you to be:

  • Professional and business-like manner at all times
  • Persuasive with an excellent telephone manner
  • Exceptional customer service skills
  • Ability to problem-solve and remain calm under pressure
  • Motivated and energetic
  • Hard working and focused
  • Tenacious
  • An understanding of the Mortgage Industry would be an advantage although not essential

If you are interested in this role please apply via the link below.