Account Controller (Mortgage Matters Direct) - Medway City Estate
Are you organised, customer focused and enjoy sales administration? Do you enjoy helping people achieve their goals?
Start Date: ASAP
Basic Salary: £18,000 - OTE £25,000 - £30,000
Hours: 5 days per week Monday to Friday - 9am - 6pm 3 days and (2 days 11am - 7pm on a rota basis and some Saturdays)
Benefits: Pension, Life Insurance, Company Rewards and Incentives, Child Care Vouchers
We have a great opportunity working alongside our centralised team of professional and dedicated telephone-based mortgage advisors. Our mortgage services arm, branded Mortgage Matters Direct is part of the Arun Estates Estate Agency Network incorporating Ward & Partners in Kent, Cubitt & West in Surrey, Sussex and Hampshire, Douglas Allen in East London and Essex and Pittis on the Isle of Wight.
Duties will include:
- Managing a professional relationship between Life Provider (Legal & General) and Arun Estates
- Liaising between Client, Mortgage Advisor and Life Provider
- Persuading clients to maintain Life Policies
- Maintaining payments and premiums for period of protection
- Booking and generating dates for mortgage appointments
- Updating XL spreadsheets on policies lapsed etc.,
We need you to be:
- Professional and business-like manner at all times
- Persuasive with an excellent telephone manner
- Exceptional customer service skills
- Ability to problem-solve and remain calm under pressure
- Motivated and energetic
- Hard working and focused
- An understanding of the Mortgage Industry would be an advantage although not essential
If you are interested in this role please apply via the link below.