Account Manager part time

Places for People
Newcastle upon Tyne
18 May 2017
17 Jun 2017
Contract Type
Part Time
We are looking for an Account Manager to join our team on a part time basis for 29 hours per week (over 5 days).  The new Account Manager, based at our Income Recovery Centre in either Newcastle or Preston (applicants preference), will support the effective performance of the Income Recovery Team.  This is a varied role, predominantly telephone based, which requires you to enforce debt recovery across the Country.

What your role will be

It's an exciting time to come and work for us.  We're growing and developing all the time and need new people with fresh ideas and a great attitude to come and join us. If you are highly motivated and have the drive and determination to succeed in this challenging and rewarding post, we would love to hear from you.

We have an exciting opportunity in our Income Recovery team for you to play a key role in the delivery of an efficient, target driven and performance focused service. 

You will have the confidence and communication skills needed to deal with income recovery and debt related issues and be able to effectively maximise income for our customers and the business.  You will be able to proactively and decisively identify customers who fall behind with their rent and other charges and provide advice and assistance to customers to support them in maintaining their tenancies.    

Your background

To be considered for this role you should have in depth specialist knowledge of debt enforcement. This includes income recovery, court procedures and enforcement action. You will also require a comprehensive understanding of the Universal Credit, Housing Benefit and other Welfare Benefits system.

We need you to have excellent communication skills and a confident and firm polite manner.  In line with the challenging nature of this role you will need to ensure that all communication between customers, Debt Enforcement Managers, peers and external agencies are effective and you are able to provide new and imaginative approaches to challenges.

This role will also require you to have good numeracy skills and IT literacy including all Microsoft office programmes. A flexible attitude and commitment to continuous improvement is essential.

Ideal candidates will have previous Housing and income recovery experience coupled with being a confident I.T. user.  Experience of using the Northgate housing system would be an advantage.

What we offer you

This role offers the next step in someone’s career, this role will provide you with training opportunities to develop your skill set.

Alongside our attractive basic salary and excellent working environment, we also reward our employees with numerous benefits and perks which includes;

•           24 days basic leave (plus 8 bank holidays + 3 concessionary days), annual leave will be pro rata
•           A pension plan where the Group will match your contributions up to 6%.
•           A variety of loans discounts and vouchers.
•           Plus many other benefits relating to your health and wellbeing

About us

Places for People Homes is the Group’s largest social housing provider in England. It manages 38,772 properties. Homes’ objective is to create and maintain sustainable tenancies and attractive neighbourhoods, where people actively choose to live and want to stay, long-term.

What’s next?

If you meet the criteria and ready to make the next step in your career then apply following our simple 5 minute application process, upload a CV and a supporting statement which demonstrates how you meet the requirements of the role. If you have any questions please call the recruitment team on .

If you are using a mobile device such as an iPad then ensure your CV is stored in the cloud, we currently support Google Drive and Dropbox.

Our people are important to us and we want you to succeed. Help us to achieve our vision, work hard and we'll reward you. All offers of employment are subject to pre-placement checks.