2nd Line Broadband support

The ReThink Group Limited
18 May 2017
17 Jun 2017
Contract Type
Full Time

Broadband support Engineer (2nd Line) - Doncaster - £25,000

This is an opportunity with one of the fastest growing organisations in the north at the moment. They are on award winning service provider that can offer you an amazing working environment with limitless progression opportunities and the chance to be part of a really exciting time with this company.

I am looking for a 2nd line support engineer to provide support to the companies Broadband clients, because of this candidates must have worked in a similar environment or have a strong knowledge of the industry and be able to assist customers with any issues they face.

As a 2nd line support engineer your responsibilities will include:

  • Providing support for residential, business and enterprise customers
  • Handling of ticketing and call escalations
  • Providing IT support for the call centre
  • Adhering to KPI/SLA's
  • Booking engineer appointments for phone & broadband customers when required.

It would be a bonus if you have previous experience in a role with a service provider.

We are looking for someone who is passionate about what they do, have an open mind and are keen to learn new skills.

This role comes with a great on the job perks and benefits, a relaxed working environment and plenty of opportunities to learn new skills and find career progression. If you are interested please get in touch with Matthew Grant at Rethink Recruitment.