Service Reporting Analyst

DP Connect Limited
18 May 2017
17 Jun 2017
Contract Type
Full Time
Our client is searching for a Service Reporting Analyst to support a major Government programme from their location in Central London.

This is a permanent position and requires SC clearance and would be suited to a bright, enthusiastic Graduate with good reporting skills.

The Role

Reporting to the Service Performance Manager, the Service Performance Reporting Analyst will be responsible for the production of all reports and surveys relating to Performance Management.

These reports will be used within various environments as well as for formal presentation to the Customer.


- Understanding the complete set of Service Level requirements and measurements
- Understanding the contractual obligations to the customer and the associated service level/service credit regime
- Being the subject matter expert on Performance Management Reporting including detailed analysis of underlying data used to produce the Service Levels
- Keeping the Service Delivery Performance Manager updated and informed on all issues relating to reporting
- To work closely with the Service Performance Management Team to ensure that all Performance Management reporting is produced in an accurate and timely manner
- Engaging with the Service Design function to ensure that any changes, enhancements and additions to the current solution can be reported
- Working to ensure that any Continual Service Improvement opportunities are documented, assessed and where appropriate, implemented.
- Provide ad hoc reporting, technical information and analysis of Performance Management data as required to the Service Performance Management Team
- Ensure that all Performance Management processes and procedures are documented, maintained and followed


- Strong numeracy skills and abilities in order to analyse and present data in a clear manner
- Proficient in the use of MS Excel and handling of raw data in order

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