Deskside Engineer

18 May 2017
17 Jun 2017
Contract Type
Full Time
Manpower are currently recruiting for a Deskside Engineer to join their Client - an on-site delivery specialist for multi-vendor products and services. The successful candidate will be providing support to users on our customers' site based in Basingstoke.

This role will initially be a fixed term contract with duration of 12 months.

Services provided are predominantly end user workspace software support and IMAC/life cycle with some break fix and hands and eyes activities.

The successful candidate will join a small team of engineers providing end user workspace (EUWS) support to the end customer. They will work closely with the customer so a high level of customer focus and the ability to communicate effectively is essential.

The successful candidate must be self-motivated and have the confidence to make decisions on their own initiative.

There may be an occasional requirement to backfill/assist on other local sites.

Hours of work are between 08:00-16:15

The work includes

*Managing site activities and workload to ensure SLA's are met. There may be some preparation and management of site documentation and assisting the team lead and account SDM with any escalations. Assist to ensure Health and Safety requirements are met and kept up to date.
*Second level support of the client and application software on a range of multivendor laptops and PC's as well as Apple equipment (iPads and iPhones mainly).
*PC lifecycle management
*Other IMAC activities including office moves and software installations
*Support of mobile devices, mainly Apple iPhones
*A small amount of Hardware break fix may be required.
*Hands and eyes activities may be required on occasion to assist 3rd line support or partners.
*Be able to assist in the of management small projects/change. E.g. hardware or application updates


Proven software and hardware troubleshooting skills
Experience of supporting Windows 7 and Windows 10 client.
Experience of supporting Microsoft Office suites including Office 365
Experience of remote support using MSRA, Lync/skype and Remote Desktop
Excellent written and verbal communication skills
Ability to work under pressure to meet SLA's
Ability to work under own initiative
Ability to work in a team both locally and in a geographically dispersed environment
A+ or other relevant certification
A high level of customer focus


Knowledge of smartphone support
Knowledge of Service NOW call management
Basic network knowledge including TCP/IP and broadband
SCCM application deployment
The candidate must be willing to undergo the customers Agenda security clearance process prior to being accepted for the role.

Interested? Think you can do it? Please apply for this role with a CV which will highlight your transferable skills and experience.