IT Support Engineer

Authoring House Ltd
18 May 2017
17 Jun 2017
Contract Type
Full Time

Job Summary

To monitor and maintain the computer systems and networks of the organisation. Install and configure computer systems, diagnose hardware and software faults and solve technical and applications problems, either over the phone or in person. Strong analytical and communication skills required to interact with all aspects of the business, to drive IT solutions forward in proactive manner.

Principal Responsibilities

installing and configuring computer hardware operating systems and applications;monitoring and maintaining computer systems and networks; talking staff or clients through a series of actions, either face-to-face or over the telephone, to help set up systems or resolve issues; troubleshooting system and network problems and diagnosing and solving hardware or software faults; replacing parts as required; providing support, including procedural documentation and relevant reports; following diagrams and written instructions to repair a fault or set up a system; supporting the roll-out of new applications; setting up new users' accounts and profiles and dealing with password issues; responding within agreed time limits to call-outs; working continuously on a task until completion (or referral to third parties, if appropriate); prioritising and managing many open cases at one time; rapidly establishing a good working relationship with customers and other professionals, such as software developers; testing and evaluating new technology; conducting electrical safety checks on computer equipment. Promote, help & maintain "IT Knowledge" for though out the business. Maintain IT Asset, IT Contacts and IT Software in database. To ensure compliance with Company H & S policies and any applicable standards. To promote the Company and its core values and behaviours both internally & externally.

Accountable for:

Proactive communication and support of IT systems internally and externally. To provide first point of contact with the business and to ensure operational support is both prioritised and managed accordingly. Scope of Financial Authority · To be advised as part of financial sign-off/approvals matrix.

Key Competencies

The ability to think logically. a good memory of how software and operating systems work, excellent listening and questioning skills, combined with the ability to interact confidently with clients to establish what the problem is and explain the solution. The ability to work well in a team. Problem solving skills. Strong customer focus. The ability to prioritise your workload. Attention to detail. Willingness to learn and update knowledge on new & current IT products. Experience of Mobile Device Management