Service Delivery Specialist

Recruiter
Office Zebra LTD
Location
Godalming
Salary
25000.0000
Posted
18 May 2017
Closes
17 Jun 2017
Contract Type
Permanent
Hours
Full Time

An international cloud provider is seeking a Service Delivery Specialist to join their energetic and innovative team.

The role includes answering and logging calls from customers and staff, 1st/2nd line technical support and some office administration. You will be organised, have good technical troubleshooting skills and a passion for delivering an excellent support experience to customers and staff.


Key Duties and Responsibilities
• Logging incidents for global customers and staff contacting the service desk
• Ownership of qualifying, troubleshooting, coordinating and updating logged cases to closure within specified service level’s (SLA)
• Providing 1st/2nd line technical support for internal office systems and customer facing systems
• Logging and coordinating cases with external support desks
• Preparing monthly reports for customers and management
• Allocation of workload amongst the team, and completing ticket reviews.
• Obtaining quotes from suppliers for technical equipment and services
• Maintaining and publishing technical and operational information on intranets and shared spaces
• Validation, verification and manipulation of data in spreadsheets and tables.

Skills
Must have’s


• High energy with a confident, engaging and customer focussed approach
• Previous Team Leader experience
• IT literate particularly around products like Microsoft Windows and Office, Excel, intranets, business applications, etc.
• Good troubleshooting skills with a keen interest in continual learning about technologies, platforms processes and operations
• Organised with a strong focus on deadlines, accuracy and timely delivery
• Forward thinking with a flexible approach to undertaking and completing a variety of tasks and activities
• The ability to work as part of a local and internationally distributed team

Please note

Shared shifts to cover 7am-4pm and 10am-7pm