Junior Application Support Analyst -Software House- Cheshire

Ashdown Group
18 May 2017
17 Jun 2017
Contract Type
Full Time
An established and growing IT Consultancy firm is looking to add a Trainee Helpdesk Analyst / 1st Line Application Support Analyst to their Cloud Services team based in the Runcorn / Warrington area, Cheshire (commutable from Flintshire, Merseyside, Manchester, Liverpool, Halton, St Helens and Wigan) due to growth.

The successful candidate will be tasked with providing first line support for a suite of custom built applications for a range of well-known clients - full in-house training will be provided. The role will involve logging calls, diagnosing issues, resolving queries where possible and escalating advanced bugs to the in-house development team when required whilst updating the end-user throughout the query.

This role will suit an ambitious candidate with outstanding customer service, problem-solving and communication skills and an interest in IT Programming (HTML, C#, VB.Net, SQL, Classic ASP or Cloud Computing) - my client is willing to consider candidates with technical knowledge gained through personal, educational or commercial projects. Proven experience in a Helpdesk Analyst, Service Desk Analyst, Trainee Application Support Engineer or similar role with some exposure to bespoke applications will be considered highly advantageous. This business offers plenty of career advancement opportunities as this growing company like to promote internally - long term options include IT Trainer, Senior Support or Developer.

This is an excellent opportunity to join a growing business and be part of large projects with well-known brands. This Trainee Helpdesk Analyst / 1st Line Application Support Analyst role is paying a basic salary of up to £18,000 depending on experience plus benefits including excellent growth prospects and 23 days annual leave.

When you apply for this Trainee Helpdesk Analyst / 1st Line Application Support Analyst position please ensure that you include all relevant skills and experience to stand the best chance of securing an interview. Please send a WORD CV indicating reference number ASH15728APP in the subject line your email.

The Ashdown Group Ltd acts as an employment agency in respect of permanent vacancies and as an employment business in respect of temporary vacancies.