Senior Service Engineer - Riverbed

RDK Consulting
18 May 2017
17 Jun 2017
Contract Type
Full Time

An expanding IT reseller is recruiting for a Senior Service Engineer with experience of Riverbed technology.

Key Responsibilities

  • Work with Sales teams to identify potential customers, understand customer needs and define solutions
  • Analyse and define customer technical requirements and develop technical relationships
  • Scope, plan timescales, resource and deliver service projects
  • Write, present and/or demonstrate solutions, products and service offerings
  • Prepare documentation and present progress reports to customers
  • Install and manage customer pilots
  • Provide on-site and web based training or consultancy services
  • Conduct on-site or web-based system audits
  • Complete quarterly actions for managed service customers and attend review meetings, write and audit reports and assist in development of the managed service environment
  • Manage RFI and RFP technical answers and solution design
  • Provide first, second and third line support via phone, email and web conference
  • Liaise with vendors and/or distributor support teams to resolve customer issues
  • Pre-configure, install and configure customer systems / solutions
  • Advise and/or undertake customer upgrades or configuration changes
  • Support the service team to ensure maximum performance of networks

Knowledge, Skills & Qualities

  • Demonstrable experience of providing on-site technical support and service delivery and of a lead role on a technical support desk
  • CCNA or equivalent networking knowledge
  • Understanding of Riverbed WAN optimisation technology
  • Security environments and firewalls (Palo Alto desirable)
  • Application and Network Performance Management
  • SD-WAN solutions
  • Strong relationship management skills and excellent interpersonal / communication skills

Frequent travel within the UK and occasionally further afield will be required. The role offers a basic salary in the region of £50-60k with a car allowance and comprehensive benefits package. Please apply for a prompt response.