IT Technical Support Officer / IT Technician

Bluetownonline Ltd
18 May 2017
17 Jun 2017
Contract Type
Full Time

Job Title: IT Technical Support Officer

Location: Manchester, M15

Salary: £19,577 per annum

Ref: 24/2017 (please ensure you quote this reference in your application and if emailing please include in the subject line)

Position: This is a full-time post working 37 hours a week, Monday to Friday 8.30am to 5.00pm. You will however, on occasions, be required to work outside these hours to meet the requirements of the college.

Closing Date: 10am on Monday 22 May 2017

Main Duties and Responsibilities:

This role requires the user to provide 1st and 2nd Line Support to staff and students. Working as part of the Cross College IT Support Team as a more senior technician you will be expected to deal with the more difficult technical support queries and also get involved in technical aspects of larger college IT projects.

User management:

  • Providing first and second line technical support for staff and students
  • Creation of new user accounts, including user folders and shares
  • Diagnosing user faults e.g. logon issues, profile faults, permission errors
  • Email configuration and mailbox creation


  • Configuration and installation of new/replacement PC, server, and peripheral hardware, including printers, whiteboards, projectors, scanners etc.
  • Installation and support of new networking hardware e.g. switches, wireless access points
  • Network fault diagnosis
  • Provide Audio\Visual equipment support for college events, both internal and external
  • Access information on the CCTV system as required and produce copies for Senior Management team, and police as required. Ensure all CCTV equipment is operating correctly and report any faults to the Network Manager
  • Assisting in the distribution and support of college loan equipment
  • Maintenance of the college Asset Management System


  • Package software for deployment using technologies such as App-V and SCCM
  • Support of installed applications assisting in diagnosing software faults
  • Manage & update door access control system
  • Perform patch/upgrade testing as part of the college patch management processes
  • Ensure security of IT infrastructure maintenance/monitoring of antivirus, patching and network monitoring
  • Undertake proactive research into system upgrades
  • Management and configuration of the college wireless and telephone systems


  • Log and respond to calls on the helpdesk and where required escalate to the IT team leader
  • Provide telephone, email and face to face support
  • Design and implement technical projects
  • Write and maintain system documentation
  • Maintain a clean and organised working environment at all times
  • Stock maintenance and resupply - ensuring at all times the college has the appropriate stocks of spares and parts, including paper, toner and organising resupply as appropriate
  • Obtaining quotes from suppliers as requested
  • To arrange for the digital recording of TV and other media encoding as requested by staff, ensuring full compliance with licensing agreements.
  • Assist in other areas of the IT network as required: monitor/maintain web filtering & security devices, procure equipment.
  • Liaise with external support suppliers to resolve issues as required
  • To undertake any other duties the Principal or designated alternate may reasonably direct from time to time within the context of the Loreto College contract

Person Specification:

E - Essential, D - Desirable

  • Possession of one or more relevant IT qualifications (e.g. CompTIA A+/Network+, relevant Microsoft certifications, Cisco CCNA/CCNP) (D)
  • GCSE Maths and English A* - C (E)
  • A relevant degree level qualification or equivalent experience (D)
  • Attitude and Impact:
  • Desire to increase and improve your range of IT skills and depth of knowledge (E)
  • Excellent interpersonal skills, able to communicate to people of a wide range of technical and non-technical backgrounds. Maintain a polite, friendly and courteous manner at all times (E)
  • Enthusiastic and proactive approach with a willingness to help and the ability to remain calm in difficult situations (E)
  • A desire to aim for a continual improvement in service, management and maintenance of college IT services. Proactive with a high level of initiative, capable of identifying new work and improvements independently (E)
  • Self-motivated and committed to delivery on time and to a high quality (E)
  • Ability to react quickly and effectively to issues (E)
  • Ability to self-manage, organise and prioritise tasks and work under pressure during troubleshooting and problem solving (E)
  • Smart in appearance and manner (E)
  • Flexibility and a readiness to undertake a wide range of tasks (E)
  • In sympathy with the Catholic ethos of the College, including a commitment to co-operation and helpfulness and a concern for the well-being of others (E)
  • Enhanced DBS Clearance - (to follow an initial offer of employment) (E)
  • Full UK driving Licence (E)
  • Ability to meet the requirements of the Asylum and Immigration Act (to be legally employed to work in the UK) (E)

To apply for this role please select the APPLY button to send your CV and Cover Letter.

Candidates with experience of; IT Support Analyst, Data Support , 2nd Line Support, 2nd Line Support, IT Helpdesk, IT Helpdesk Support, Helpdesk Analyst.