OnBoarding / On-Boarding Consultant - Banking Software

Recruiter
Callum James Consulting
Location
London
Salary
40000.0000
Posted
18 May 2017
Closes
17 Jun 2017
Contract Type
Permanent
Hours
Full Time

Our client are a fast growing international Fintech company who provide a market leading service around streamlining key aspects of Collateral Management for Investment Banks and Institutions across the financial markets.

After a phenomenal few years the community has grown to over 250 member firms exchanging $200bn of collateral on daily basis and an additional 20 Banks are due to go live on the Service this year.

As a member of the London (City) onboarding / on-boarding team, you will work in an exciting and fast paced environment where you will be fully responsible for the on-boarding of new clients.

This position might suit someone from a Support background who would like to move into a more client focused Onboarding role.

Duties & Responsibilities

  • Ensure that the highest levels of service are delivered to clients during the OnBoarding process
  • Support clients through application onboarding, product optimization and expansion on their community channels.
  • Train clients on various products on site, over the phone or via web conferencing
  • Develop a good understanding and technical expertise across the entire product catalogue
  • Support the Client Services Manager towards continued improvement of team process and customer experience

Skills & Experience Required

  • Previous experience of working within Financial Software / Banking or IT based company in an Onboarding OR Support position
  • Good understanding and awareness of IT terminology
  • Proficiency in French desirable but not essential
  • Excellent written and verbal communication skills
  • Customer focused. Excellent customer service skills with 2+ years working in customer facing role is essential
  • Decision maker, able to act decisively under pressure
  • Highly motivated, pragmatic and energetic team player, positive, determined and driven with a can-do attitude
  • Ability to work alone and with team where required
  • Ability to adapt to new situations quickly and think on your feet
  • Interest in financial technology, financial services industry

Due to the huge success and growth they are experiencing they are able to offer exceptional opportunities for career progression for motivated candidates.

PACKAGE:

  • Competitive salary
  • Bonus
  • 25 days Holiday per year
  • Health Insurance
  • Gym membership subsidy
  • Pension