JR Technical Support Analyst

Payment Express
18 May 2017
17 Jun 2017
Contract Type
Full Time

The Company

Payment Express is a high-growth, innovative, global leader in payment technology, providing a range of secure solutions to major corporate, banking and SME clients globally. Processing over £20 billion worth of transactions per annum, we are one of the largest integrated POS terminal and e-commerce switching providers in Asia Pacific. We have an impressive global presence, with offices in London, Los Angeles, Sydney and Auckland.

The Role:

Payment Express are seeking enthusiastic and motivated individuals with a passion for payment technology to be an integral part of our technical support team as we look to expand rapidly into new markets.

In order to be successful in this role, the candidate must demonstrate strong interpersonal, customer care skills and a willingness to learn new concepts and take on new responsibilities. Duties include but are not limited to the following:

  • Assisting in the troubleshooting of hardware, software and network issues.
  • Dealing with general support queries and liaising with other members of staff to ensure successful resolution for customers with hardware, software and application problems.
  • Regularly liaising with the multiple teams within the organisation and escalating technical issues to the Team Leader.
  • Assisting in the troubleshooting of hardware, software and network issues.
  • Activating new UK merchants and assisting them during set-up phase.
  • Working on various exciting projects as new products & solutions are developed in an environment that encourages creativity and professionalism along with a friendly approach to support.
  • Resolution of issues on behalf of retailers and providing liaison between retailers, partners, acquirers and internal departments.
  • Provisioning hardware and software to customer order.

This is an exciting yet highly rewarding role, which will allow you to learn more about the payments industry and develop your technical skills.

Your development is important to us and the successful candidate will receive comprehensive in-house training to assist you to become accustomed to our environment. Once trained there will be opportunities to move into a range of other roles such as Technical Support Representative, Software Tester or an Implementation Specialist. In the future, this position could be the perfect starting point.

This is a full time position and you will be required to work office hours, which are Monday - Friday, 9-5. Please note, successful candidates may be required to work some additional hours on occasion.

The ideal candidate will have:

  • +1 years’ experience within a customer service role. Experience within a similar position would be preferred but not essential
  • An undergraduate degree, or equivalent, in Computer Science or related subject would be preferred
  • Strong customer service skills
  • Willingness to learn and take on new responsibilities
  • It is essential that the successful candidate can effectively communicate with both colleagues and customers verbally and in writing
  • Must be a team player.
  • Proven ability to learn new products, develop technical knowledge and apply new skills in a high-paced environment.
  • Excellent written and spoken English.
  • Great communication skills are necessary.
  • Enjoy problem solving while learning, developing and applying new skills along the way.
  • Impeccable attention to detail.
  • Knowledge of PCI: DSS, the UK card payments industry or acquiring market would be an advantage but is not essential.
  • Must have the right to work in the UK.
  • Full / Clean UK Driving license would be preferred but not desired.


  • Working for a strong global brand and growing company that reward their staff based on performance
  • Competitive salary
  • Full and ongoing training provided
  • Career progression
  • Personal development
  • Regular staff social events
  • Competitive Salary

PLEASE NOTE: Shortlisted candidates will be required to complete a short competency test.

**NO RECRUITERS PLEASE- Strict Company Policy**

Candidates Applying for This Role Must Have the Right to Work in the UK.