2nd Line Engineer

Newcastle upon Tyne
18 May 2017
17 Jun 2017
Contract Type
Full Time
We have an exciting opportunity to recruit a 2nd Line Engineer for our Client based in Newcastle. The successful candidate will be responsible for performing migration events with delivery teams and ensuring readiness for evening migration events while working to a clear set of instructions.

Key Responsibilities:
- Drive process improvement and streamline activities where applicable
- Ensure all migration work streams, key stakeholders and external vendors complete their relevant tasks prior to migrations questioning any discrepancies
- Carry out pre-migration and final migration/ cutover checks
- Drive overall progress and order of activities on migration evening
- Escalate and manage the evening migration given any external outages or factors impacting migrations
- Maintain audit trails of all migration events , providing logs and evidence for reporting purposes
- Ensure pre-migration checklists are complete as a pre-requisite for migration commencement
- Ensure interdependencies are raised quickly and addressed from an operational perspective
- Communicating the migration status in preparation for migration activities
- Run scripts and use appropriate tooling to perform nightly and weekend migrations
- Responding to customer generated incidents/change requests, resolving any problems that occur
- Meet required service level agreements
- Act as a point of contact within the team for other support teams and the end user.
- Ad hoc tasking as required

Essential Skills:
- Ability to collaborate with teams across the organisation
- Be able to adapt to dynamic project timelines
- Able to work with minimal supervision and make decisions independently
- Excellent communication skills (written and verbal)
- Experience in the following:
o HPRM(Records Manager)
o Meridio
o Robocopy - Powershell Scripting/Subinacl/Icacls

Personal Skills:
- Be approachable at all times and able to engage with all levels of personnel
- Able to drive teams and people to complete work on time
- Able to work flexible and sometimes unsociable hours (when required)
- Willing to travel
- Self-motivated, logical thinker

Due to the business needs of this role the successful candidate must have existing security clearance or be able to attain security clearance. If applicants do not currently have security clearance they must have photographic ID in the form of a passport or driving license, that is in date and reflects the applicants current address. Proof of address would also be required in the form of 2 bills dated within the last 3 months.