1st Line Support Technician

Hays Specialist Recruitment Limited
18 May 2017
17 Jun 2017
Contract Type
Full Time

1st Line Support - £21,000 - Dorset - Permanent - Software Support

Your new company
A specialist technology solutions provider in Dorset are searching for a 1st Line Support Technician to provide remote Helpdesk Technical Support to clients across the South assisting with their communication systems. This award-winning and long established technology solutions provider are experiencing continuous growth and expect to unveil some remarkable developments over the next financial year.

Your new role
You will be providing technical support following procedures in accordance with SLAs and KPIs on the Helpdesk team. Primarily, you will be supporting the software packages that have been developed in-house and will be supporting the communication systems remotely.

What you'll need to succeed
Ideally, you will have a background in technical support / software support / 1st Line Support and will also have an understanding of Windows OS and how to troubleshoot software/hardware issues. You will be good at building relationships and will have excellent customer communication skills.

What you'll get in return
You will receive a salary package up to £21,000 which includes an excellent benefits package.

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now on . If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk