Purpose of the Role:
The Senior Infrastructure Engineer - SharePoint Lead within Group IT is responsible for the development and operational delivery of enhancements and small to medium projects across a core set of bespoke and commercial business applications, with a particular focus on Microsoft enterprise technology.
This combined stakeholder management, technical co-ordination and delivery role includes providing strong application development leadership and technical expertise, as well as being responsible for co-ordinating project delivery, stakeholder communications and resolution of technical issues for end-user business customers. The Senior Infrastructure Engineer will have a detailed knowledge of Microsoft enterprise applications including SharePoint, .Net, Team Foundation Server (TFS) Microsoft cloud-based technologies.
The role also includes ensuring that the delivered Microsoft solution is fit for purpose, secure and scalable. This includes the capture and translation of business requirements, design, planning, and development, testing and training for the Microsoft applications estate. A key aspect of this role will be to coordinate onshore and offshore third party developers.
The role is also an escalation point for 'deep dive' technical analysis for issues that have not been solved through normal helpdesk escalation procedures. The person is a subject matter expert in the Microsoft applications stack focusing on SharePoint.
Work with customers to gather and document both functional and technical requirements
Provide 3rd Line helpdesk support to provide SharePoint issue investigation and resolution
Implementing solution designs per SharePoint best practices, user handover, training, and documentation.
Assist with migration of legacy SharePoint environments to O365
Provide expertise to the whole organization, covering all aspects of SharePoint
To build, monitor, manage and repair the Microsoft and other related infrastructure services
To lead on the technical response to mission critical service outages
Specify, enhance and develop documentation for standards conformance and best practices
Specify, evaluate, review, test and document new infrastructure related products
Conduct research on infrastructure related products, services, protocols, and standards in support of procurement and development efforts.
Interact, influence and negotiate with vendors, outsourcers, and contractors to secure infrastructure related products and services.
Specify, develop, implement and maintain policies, procedures and associated training plans for infrastructure administration, appropriate use, and disaster recovery.
Take technical ownership for all Microsoft and related services and resources managed by Group IT whether on-premise or cloud based. Provide capacity and performance management for infrastructure and work with other team members to ensure future requirements are met and planned for.
Ensure that all infrastructure components are monitored using tools provided ie SCOM.
Perform server and security audits.
Ensure the correct policies and processes are in place so servers are backed up appropriately.
Recommend, schedule, and perform server upgrades, and repairs.
Mentor a provide guidance to less experienced members of the team.
Knowledge, Skills and Experience:
Knowledge of the Microsoft O365 platform and services
Deep understanding of SharePoint technologies including Office 365 SharePoint Online, SharePoint Server 2007, 2010 and SharePoint Server 2013
Experience of SharePoint Online administration and support
Strong understanding of the OOB features in SharePoint
Advanced InfoPath and SharePoint designer workflow skills.
Ability to resolve complex SharePoint related issues in a timely manner
Good knowledge of SharePoint permissions management
Strong communication, presentation and analytical skills.
Experience in working with customers to gather and document both functional and technical requirements
Demonstrable experience in Microsoft applications management and development including .net and SharePoint
Strong knowledge of SharePoint development and delivery
Ability to communicate at all levels and provide information to a diverse stakeholder group.
Excellent stakeholder management skills.
Experience in dealing with 3rd party suppliers and working with them to achieve results.
Solid experience within a technical environment performing solution design roles across technical domains.
Ability to build and maintain strong on-going business relationships at a senior operational level with internal IT colleagues and end-user business customers.
Understanding of existing and emerging cloud-based Microsoft technologies.
Excellent communication, influencing and interpersonal skills combined with highly effective technical presentation skills.
Fluent English skills (written/verbal)
Works well with others, has strong communication, project and time management skills.
Gains the respect of colleagues and is a team player who is more interested in results than personal preferences
Should be motivated by long-term perspective and be inquisitive
Good communication skills; good interpersonal skills.
Ability to lead and mentor colleagues
Ability to influence technical and strategic decision making amongst peers
Ability to conduct research into issues and products as required.
Highly self-motivated and directed, with keen attention to detail.
Proven analytical and problem-solving abilities.