Customer Account Manager

Recruiter
Adecco
Location
Stoke-on-Trent
Salary
24000.0000
Posted
18 May 2017
Closes
16 Jun 2017
Sector
Retail
Contract Type
Permanent
Hours
Full Time
Duties

*To ensure all administrative and audit procedures are complied with.
*To sell company products.
*To maximise business opportunity development potential.
*To progress within branch/company structure.
*Train, coach and motivate branch employees.
*Ensuring Compliance with the requirements of the Company, the FSA and other regulatory organisations.

Main Duties and Responsibilities
*Achieve all sales targets as defined by Manager.
*Greet customers by phone/Email.
*Receive customer payments.
*Complete daily audit and reporting.
*Generate business through quality customer service.
*Explain services and products to customers and analyse customer suitability for products.
*Prepare and process loan applications.
*Ensure all customer documentation is accurate and up to date at all times.
*Maintain an efficient and organised duo filing system including scanning.
*Actively work collection routes and collect overdue payments over the telephone.
*Conduct on-going business development.
*Participate in Branch/Company training programmes.
*To assist the manager with training/coaching of new team members.
*To develop detailed knowledge of both financial products and company's standard procedures.
*
Specific Requirements
*Desire to work in a sales and consumer-orientated organisation.
*Basic literacy and numerical skills, GCSE level.
*Some keyboard skills.
*Good oral and written communication skills.
*Flexible to working hours.
*Ability and desire to learn and progress within company.
*Active team player.
*Desire to assist with exceeding financial goals in order to maximise maximum bonus earnings potential.
*Self motivated.
Full driving licence to enable travel to and from possible different work/customer locations

Adecco is acting as an Employment Agency in relation to this vacancy. The Adecco Group UK & Ireland is an Equal Opportunities Employer.