1st Line Helpdesk Support

Recruiter
Mobilus Ltd
Location
High Wycombe
Salary
20000.0000
Posted
18 May 2017
Closes
16 Jun 2017
Contract Type
Permanent
Hours
Full Time

My client is an organisation, with a base in High Wycombe, currently looking to hire a 1st Line Helpdesk Support person fluent in French or German to join their expanding team.

This position will involve supporting Windows based POS systems, printers, Wi-Fi routers and basic networking. The right candidate will have had previous experience of working within an IT support environment.

Required:

  • Fluency in either French or German
  • A friendly and personable personality with a real "can-do" attitude.
  • A good and willing communicator who enjoys being on the phone.
  • A team player who is technically minded, the type of person who values the customer experience as being as important as fixing the problem in the first place.
  • To be proactive in establishing a support desk function to customers and to willingly engage in establishing process and systems in support of this
  • Providing support documentation
  • Liaising with internal and external support teams
  • Providing the customer with a go-to person who will use initiative, experience and all resources to find a solution to a given issue relating to their store

The candidate must have:

  • Previous experience of providing telephone, remote, e-mail support
  • Engaging communication skills
  • 1st line customer service support
  • Ability to make decisions/ act on own initiative
  • Technical competency within an IT environment