2nd / 3rd Line IT Support Engineer

Wilde Associates
Milton Keynes
18 May 2017
16 Jun 2017
Contract Type
Full Time


  • 3 or more years in a support role.
  • Office 365 migration, setup and management.
  • Windows 2003/2008/2012 Server Operating Systems
  • Windows Active Directory (as far back as 2003) including Group Policy
  • Administration of Office 365/Exchange 2003/2007/2010/2013
  • Networking, including router setup, VLANs, managed switches, firewalls and VPN
  • SQL Server
  • Virtualisation (VMWare, Hyper-V)
  • Backup technologies (Cloud, Tape, Disk, RDX)
  • Cyber Security (Fortinet, Juniper, Antivirus/Antispam)
  • Cloud Services (SharePoint)
  • Windows 10 & Office Applications
  • Phone systems (3CX, Avaya)
  • Apple, Blackberry and Android Technologies
  • Anti-virus and Anti-spam solutions
  • A full driving licence valid for driving in the UK.


MCP (Microsoft Certified Professional)


Qualification or knowledge of ITIL

Your background should include:

Ability to fault find, diagnose and provide a solution.

Experience of supporting systems with 10-150 users, ideally in a managed services environment

An understanding of client support and practical experience of Case/Incident Management applications.

Understand the SLA's and time recording.

Ability to communicate technical solutions to end users and non-IT specialists.

Prepare, implement and deploy new hardware and software applications.

Experience of building and deploying Windows servers.

Manage prioritisation and the timely resolution of support cases/incidents.

Ensure all configuration and client data are recorded and up to date.

Attend client sites as an individual or as part of a team to carry out projects or scheduled visits.

Personal Skills:

Excellent communication using verbal, written and EQ.

Logical thinker with good common sense, attention to detail and the ability to listen.

Have all-round, commercial experience, a good educational background, be responsible and conscientious.

Excellent time management and the ability to prioritise your workload.

A positive outlook and a thirst for knowledge, motivated to achieve for yourself and the Company.

Wilde Associates are working in the capacity of an Employment Agency for this vacancy.