Application Support Analyst

Kerfoot Group
18 May 2017
16 Jun 2017
Contract Type
Full Time

Application Support Analyst
Northallerton, North Yorkshire, DL6 2XA or Goole Based
up to £30,000 DOE

Due to business growth, an exciting new opportunity has arisen within The Kerfoot Group for an experienced Application Support Analyst to join our Systems Division, reporting directly to the Group Systems Manager. Based at our Head Office in Northallerton, North Yorkshire, or our operation Facilities in Goole East Yorkshire, this role comprises of application support and development to our internal business functions, with responsibilities across 3 other UK sites based in Goole, traveling to Goole as required.


• Reviewing how applications are used & assisting end users to adopt better working practices.
• Development of new and existing reports across various business systems and databases.
• Performance tuning and optimisation of new and existing software applications and databases.
• Monitoring Application performance and troubleshooting application problems and outages, scheduling upgrades and undertaking fault investigations.
• Assist with development, support and maintenance of the group ERP system, ensuring it works as efficiently as possible for all users.
• Compliance with Group Security policies and ensuring all software is secured to current standards.
• Monitor and maintain database and system integrity.
• Troubleshoot systems software problems, liaise with 3rd party software suppliers to ensure problem resolution within agreed SLA.
• Provide technical support and information to assist in the delivery of system incident Root Cause Analysis reports and where possible, resolve or provide suggestions and improvements to mitigate future incidents in line with the group service desk.
• Develop and maintain technical support processes, user manuals and other documentation as necessary to support service delivery.
• Providing general consulting, training & support in the use of software.
• Assist the Infrastructure team with application issues and development.
• Thorough testing of new applications, developments and business processes prior to introduction/ changes within the business.
• Maintain SQL maintenance jobs, stored procedures and other business processes.
• The configuration of new software, including ongoing maintenance and further development of new and existing software applications.


• Proven experience of working with Microsoft SQL Server Databases
• Previous proven experience in an IT Application Support role with broad exposure to a range of applications, operating systems & environments.
• Proven experience of working within SQL Reporting Services (SSRS).


• Experience in supporting business critical ERP systems
• A strong technical based business knowledge
• Experience of workflows and Data Transformation Services (DTS packages)
• Other Reporting Technologies i.e. Qlikview
• BI Reporting
• .NET Development experience


• A degree, HND or HNC qualification in an IT related discipline or a Microsoft qualification is desirable.

The Kerfoot Group are true oil specialists. With extensive industry experience working with household brands and over 500 fantastic oils on offer for a variety of applications. We offer a thriving environment to work in, a friendly team and a wide range of benefits including an on-site gym at our head office, cycle to work scheme, childcare vouchers, pension and of course plenty of oil!

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