3rd Line Infrastructure Engineer
This 3rd Line Infrastructure Engineer job based in Milton Keynes will support a Thin Client environment.
Your new company
Is a Sunday Times No1 Best Company to work for winner who promotes a culture of development and is experiencing continued growth.
Your new role
You will be based in Milton Keynes with flexibility around working hours and location as you will be a part of the Thin Client roll out solution before transitioning into the BAU support and development of the Thin Client infrastructure throughout the business. The role will entail the following duties .....
? On-going maintenance and development of the supporting Infrastructure for the Thin Client environment. This includes the Virtual Server Environments, MS 2012r2 severs, Printing environment, and associated AD and Group Policy environments. ? To lead and own the application virtualisation packaging, testing, and deployment of applications via App-V 5.1. ? To assist with supporting Technical relationships with 3rd party support partners and to continue to investigate and discover opportunities for continuing to evolve the Thin Client solution. ? Be the final escalation point for supporting the 1st, 2nd & other 3rd line support resources with inbound Thin Client issues and defects that require escalation. ? Provide cover and assistance to the other Thin Client team members and other 3rd Line Service Desk resources during holidays, sickness, etc.. ? To work with the Core Project team to ensure all issues and defects are resolved within the agreed SLA. ? Provide support and "overflow resource" for managing roll-out set-up processes, setting containers, group policies, setting up users, printers, and all agreed technical set-up activities for a new site deployment ? Continue to engage, learn, and work with the core project team and then continue to pass on that learning to the service desk teams (including remote engineers) , 2nd Line support, and communicate this via both release documents. ? To join planning and update calls for the project and to be part of the core team delivering the new solution to our UK business. To assist with out of hours activities such as patching, and upgrades in order to maintain and upgrade the Thin Client environment
What you'll need to succeed
- Strong general IT support and experience required.
- Experience of delivering IT changes through their full release cycle
- Experience and ability to own and troubleshoot issues through to resolution.
- Strong Microsoft 2008 and 2012 Server Administration experience.
- Strong MS & VMWare server hardware maintenance and design experience including virtual environments.
- Strong Microsoft Exchange 2003 and 2010 Server Administration experience.
- Strong IS Security and Risk experience.
- Strong IS Service and Infrastructure experience.
- Strong Active Directory understanding and experience required
- Strong Group Policy experience
- App V5.1 SP2 & SP3 Development and support experience (Preffered but not essential)
? Understanding and ability to maintain the VM Infrastructure of the Thin Client Solution ? Be able to provide Knowledge transfer to support staff on regular issues and lessons learned ? Be able to provide training and support on new processes and how to deliver to the business. ? Flexibility in working location and out of hours availability as required in order to support and the environment ? Excellent communication skills both internally and with customers ? Documentation skills and ability to help develop internal support documents. - Known issues, fixes, and deployments plans will be documented and updated for the project. The role will involve the creation and upkeep of these documents. ? The ability to work under pressure and multi task a number of responsibilities and activities at any one time. ? The ability to follow internal Change Control processes and agreed deployment procedures
What you'll get in return
The opportunity to work with a first class company who provide an excellent working environment coupled with a fantastic overall benefits package.
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.