Test Analyst

Crawford & Co
18 May 2017
16 Jun 2017
Contract Type
Full Time

Job description: Test Analyst

We are seeking to recruit a Test Analyst to work on bespoke in house applications at Crawford & Company.

Key Responsibilities

- Perform detailed manual testing of bespoke in house applications using industry standard techniques

- Identify test scenarios, create test cases and document test results.

- Document software faults and liaise with developers until the software is ready for release

- Where required, arrange User Acceptance Testing

- Enhance and update the library of test scripts and user documentation for all applications

- Ensure that systems meet the agreed acceptance criteria

- Liaise with the Crawford (first-line) Service Desk to help them understand the application and coordinate a seamless customer support offering, particularly around software releases

- Undertake email and telephone-based third-line support of bespoke in-house applications when required.

- Regularly report key user software issues to the UK Test & Implementation manager to assist in improving all products

Experience & Skills Required

- At least 2 years proven recent experience as an IT Tester
- ISEB Foundation
- Proven ability to understand and support in house systems and adapt to rapidly changing software
- Experience of working independently and using own initiative
- Ability to write simple SQL database queries
- Experience of testing in both an agile and traditional V-model development environments

Beneficial Skills (not essential to the role, but would be advantageous)

- Experience of testing products developed with BPM tools e.g. Appian
- Experience with executing and maintaining automated tests
- Knowledge of insurance/loss adjusting or general customer claims handling
- Experience of remote desktop control tools for diagnosing problems


- Proven attention to detail
- Excellent written and oral communication and interpersonal skills, with the ability to interact in a business professional manner with people at all levels
- Logical thought process for troubleshooting support issues
- Methodical and analytical approach to testing
- Be a genuine flexible team player
- A natural curiosity into how applications work
- Reliable and self-motivated

Start / Term
Immediate / Permanent - Grade 4

Reports To
Rachel Sentance - UK Test and Implementation Manager

Birmingham - St Paul's Square