IT Helpdesk Team Leader - London Bridge

Recruiter
Xact Placements Limited
Location
London
Salary
40000.0000
Posted
18 May 2017
Closes
16 Jun 2017
Contract Type
Permanent
Hours
Full Time

My client are an exciting household name online and are currently recruiting for a Helpdesk Team Leader to head up their internal Level 1 IT Service desk.

This is the ideal role for someone who comes from a technical support background who has kept up to date with technologies but has moved in to a role that has an element of 'people management’ to it.

If I were to quantify the split, I’d say 60% people management and 40% hands on technically, but as an escalation point to the level one support team.

The technical skills involved are as follows must must come coupled with experience of leading a team:

* Extensive knowledge of Windows Desktop and Server operating systems
* Good skills in Active Directory/Group Policy/WSUS/Networking including TCP/IP/subnets/DHCP/DNS/FTP
* Good knowledge in Microsoft Applications
* Familiarity with Dell PC & Server equipment
* Experience of PC imaging software for OS deployment
* Familiarity with Microsoft Office Products and security updates/patches
* Telephony experience with IP/PBX technologies * Familiarity with Symantec Antivirus software or similar
* Familiarity with VNC/RDP type software
* Excellent communication and interpersonal skills
* Methodical and analytical mind and able to organise and prioritise daily duties * Able to work both as part of a team, and on own initiative as required
* Ability to work quickly and effectively under pressure with general flexibility

Would you be interested? If so please reply with an up to date CV in the first instance and I will call you immediately to discuss. I have interview slots to fill and immediately available candidates would be the client’s preference.