IT Operations Support

Recruiter
Anderson Wright Consulting Ltd
Location
Manchester
Salary
23302.0000
Posted
18 May 2017
Closes
16 Jun 2017
Contract Type
Permanent
Hours
Full Time

IT OPPERATIONS SUPPORT – HOUSING TRUST – MANCHESTER – £23,302.20 BASIC SALARY + EXCELLENT BENEFITS

An opportunity has arisen within our clients IT team for an IT Operations Support role on a permanent basis. This is a great opportunity to play a significant role in assuring our continuous improvement to deliver an effective service.

Your role as IT Operations Support Analyst will involve providing Tier 1 support. This will involve triaging a variety of infrastructure and business systems support requests, identifying problems, troubleshooting and escalating where appropriate.

You must have the following skills, knowledge and experience:

  • Customer services experience working in an IT Service Desk within a corporate environment.
  • Must be an excellent face-to-face and telephone communicator.
  • Capability to communicate with end users to understand, explain and resolve calls calmly and clearly.
  • Able to understand business needs and prioritise issues accordingly.
  • Knowledge of Housing Management Systems and related software.
  • Having a proactive can do attitude to the diversity of the calls be logged by users.
  • Providing Tier 1 and 2 IT Infrastructure and Systems support and maintenance, including working closely with 3rd party specialist support and vendors.

Interviews/assessments will take place week commencing 12 June 2017

Closing Date: 2 June 2017

Note: Press the apply button – Once you have applied you will need to complete an online application form as part of the application process – You will be emailed a link with the application process. (Please check inbox and junk mail folder)

In respect to the above role(s), Anderson Wright Consulting Ltd operates as an Employment Agency

IT OPPERATIONS SUPPORT – HOUSING TRUST – MANCHESTER – £23,302.20 BASIC SALARY + EXCELLENT BENEFITS