Applications Technical Support Analyst

Recruiter
Oliver James associates
Location
London
Salary
45000.0000
Posted
18 May 2017
Closes
16 Jun 2017
Contract Type
Permanent
Hours
Full Time
  • Gain a comprehensive understanding of in-house & 3rd party business systems across Policy Administration, Workflow & Document Management, Aggregation, Pricing, and Reporting.
  • Provide day to day support for user queries and problems relating to business systems.
  • Coordinate and implement enhancements releases and support rollout activities.
  • Investigation of problems with systems and liaison with development teams to ensure correction and testing of bugs found in custom built systems.
  • Liaison and coordination with 3rd party support teams to ensure problems are investigated and rectified in a timely manner.
  • Ensures that support activities and metrics are within defined SLAs and KPIs.
  • Comprehensive documentation of application environments, data-flows, and support processes.
  • Adherence to SOX standards - Involvement in periodic audits of IT processes by internal and external auditors.
  • Proactively propose and prototype new ideas/approaches.
  • Ability to work independently or as part of a small team.