Application Support

18 May 2017
16 Jun 2017
Contract Type
Full Time

CloudScope have an exiting opportunity for a Application Support Specialist to join a ever growing leading UK Software firm based in London. The Application Support Specialist will be joining the technical team in relation its software solution STREAM. We are looking for a graduate to come on board to they're technical team.

The Role

  • Internally and externally liaising with an international clientele of professional organisations
  • Help maintain and improve STREAM-packaged data from reference data such as Threat Intelligence feeds or technical standards (eg. ISO 27001)
  • Provide technical support to STREAM users
  • Remote assistance for on-premises installations
  • Manage STREAM service setup and upgrades
  • Triage incoming support tickets and help manage our support ticketing system
  • Write and maintain STREAM technical documentation
  • Advise customers on available STREAM products
  • Maintain and improve STREAM installers (InstallShield programming)
  • Full training will be provided on the STREAM product and its applications.

The Candidate

  • Experience in a technical support / helpdesk role.
  • 2:1 University Degree of a technical nature.
  • Microsoft Windows and Microsoft Windows Server Operating Systems
  • Microsoft SQL Server environment
  • Microsoft Excel (high level of proficiency desired)
  • Microsoft Office suite or equivalent
  • Languages: SQL, InstallScript, VBA


  • Experience in Cyber Security operations (services or software)
  • Experience in Microsoft SQL Server environments or other SQL-based RDBMS
  • Some experience of programming.
  • Exposure to InstallShield/ InstallScript
  • Command Line Interfaces

This is an excellent opportunity for somebody who is looking to evolve into a consultant.