Application Support Engineer

Recruiter
360 Resourcing
Location
Abingdon
Salary
32000.0000
Posted
18 May 2017
Closes
16 Jun 2017
Contract Type
Permanent
Hours
Full Time

Our client has an exciting opportunity for an Application Support Engineer to join their team based in Abingdon, Oxfordshire. You will be on a full time permanent basis with a highly competitive salary of £32,000 - £38,000 + bonus and benefits.

They are a high growth technology business that is changing the way organisations safeguard their digital information. As a world-leader in digital preservation technology, their award-winning software is used by leading businesses, archives, libraries, museums and government organisations across the globe.

They believe that in order to have a winning product you have to have a great team and they seek to hire the brightest and most talented commercial and technical innovators in the market today. As part of their continued expansion, they are now looking for an Application Support Engineer who is a talented customer focused professional ready to take their support role to the next level.

This is a hands-on role that requires a combination of technical and organisational / inter-personal skills. The role reports to the Delivery Project Manager and the ideal candidate will live within commuting distance of Abingdon.

What you will be doing as their Application Support Engineer

- Delivery and integration of the company solution in customer environments, ensuring technical issues and blockers are resolved

- Participating in technical discussions with customer technology teams to plan adoption and ensure best practices are applied during implementation

- Liaising with in-house teams to facilitate customer installations and resolve common issues

- Going to customers sites to perform installation and knowledge transfer to customer’s IT team (travel in Europe: 10-20% of the time)

Knowledge & Experience

- Proven working experience in enterprise technical support, IT support or as a technical engineer

- Knowledge of Unix/Linux and Windows systems and utilities essential

- Understanding of web application hosting and infrastructure desirable

- Understanding of firewalls and network infrastructure desirable

- Knowledge of Directory Services (AD/LDAP) and SSL Security desirable

- Knowledge of XML, SQL and any relational database desirable

Attributes

- Strong communication skills, both written and verbal. The ability to build positive working relationships with customers

- Strong problem-solving and analytical skills that you can apply to solve technical problems and deliver results on time

- Self-motivated, delivery focused, works equally well independently and in teams - Highly organised with a strong command of detail. Comfortable with balancing priorities and multitasking

- A passion for innovation and a desire to learn

Benefits of becoming their Application Support Engineer

As well as a competitive salary and benefits package, they offer tangible career development opportunities and dedicated training time to support professional growth.

If you feel you’re the right candidate for the role of their Application Support Engineer, then please click ‘apply’ now! They’d love to hear from you!