Assistant Store Manager - Street

Talk Talk Mobile Phones Ltd
18 May 2017
16 Jun 2017
Contract Type
Full Time

Role: Assistant Store Manager

Function/Department: Retail

Reporting to: Store Manager/ Area Manager

We are a successful, established o2 Franchise operating a number of retail stores. We are looking to recruit anambitious, dynamic and talented person for the position of Assistant Store Manager in our store in Aldershot!

If you think you can deliver the following, then please apply NOW!!!

Job Purpose

  • Directly responsible for ensuring that stock management is kept in line with company policy
  • Ensure store is Audit compliant at all times.
  • Oversee Display and Repairs, ensuring that both areas are compliant with O2 policies.

Core Accountabilities

Managing Performance:

  • Achieve company targets by generating sales so that the store achieves profitable growth
  • Manage all Key Performance Indicators to minimum company expectations
  • Deliver high levels of customer service and ensure that all transactions are completed with integrity and courtesy and that any customer enquiries or issues are resolved satisfactory
  • Support and implement the company and regional business plans
  • Manage colleague performance to ensure all colleagues have clear targets and are motivated to achieve them
  • Complete accurately and promptly all required in-store administration and management information reports, including store rotas
  • Protect and secure company stock, property and cash to minimise the risk of loss and that all policy and procedures are in place to meet company audit requirements

Develop Self and Others:

  • Conduct regular 121 and quarterly reviews with colleagues
  • Encourage and support store colleagues with relevant training
  • Seek opportunities for own self development and take personal ownership of own training needs
  • Develop, create and retain a high calibre of staff
  • Communicate effectively to all store colleagues to ensure they are updated with all company communications and initiatives


  • Demonstrate strong commercial awareness by maintaining awareness of current market trends and monitoring local competitors to maximise sales and enhance the stores profitability
  • Maintain effective store standards to required company standard, including correct and accurate implementation of company directives on merchandising, pricing and point of sale materials
  • Maintain and monitor all store systems to ensure they are operating effectively and efficiently
  • Implement and maintain all Health and safety regulations
  • Adhere to all company policies and procedures and lead by example to ensure they are fully implemented

Skills and Knowledge required

  • Experience of working in retail sales management
  • Ability to demonstrate proven results of achieving targets and key performance indicators
  • Clear communication skills
  • Commercial awareness
  • Organisational and Planning skills
  • Ability to adapt and deliver in a fast paced environment
  • Experience of managing, developing and coaching a team
  • Ability to relate to staff at all levels and foster a team environment
  • Excellent customer service skills