Shop Manager - West Hampstead

Recruiter
Switch Consulting Recruitment Limited
Location
London
Salary
23000.0000
Posted
18 May 2017
Closes
16 Jun 2017
Sector
Retail
Contract Type
Permanent
Hours
Full Time

ROLE DESCRIPTION

REMARKABLE SERVICE

  • To provide first class customer service to every customer, every time, and to lead your team to do the same.
  • To treat every customer with courtesy and respect and ensure they take priority over whatever else you are doing.
  • Lead your team to develop their product knowledge so they can advise customers on menu planning and increase sales by talking about upcoming offers, products and promotions.
  • Train, monitor and review all of your team on Remarkable Service to ensure our customers receive the company standard on every visit.

REMARKABLE BUSINESS

  • Deliver all financial targets through your team.
  • We are recruiting for a food business - make sure the shop always looks immaculate, clean and spotless.
  • Lead your team to deliver the company brand standards and follow all the legal, health and safety and fire procedures.
  • Develop excellence in cash handling and weekly reporting to ensure our Central functions receive the information they require.
  • Understand your P&L report each period and maintain a reporting system for any variances.
  • Review your service levels regularly and plan local marketing where necessary.
  • Checking in deliveries and placing orders. Accountable for accurate stock taking every period.
  • Ensure your team represent the brand at all times through their service, standard of dress and communication with customers.

REMARKABLE PEOPLE

  • Maintain and update all training records.
  • Train your team in all relevant areas of daily shop procedures.
  • To maintain staff records in staff discipline, sickness and holidays.
  • Hold daily team briefings to communicate current business requirements and motivate for the task ahead.
  • Recruit and train new team members where needed and to maintain rotas and adequately cover for absence.
  • Carry out meaningful appraisals and on-going development of the team.

SALARY

Up to £23,000