Direct Sales Support Executive

Witton Recruitment
17 May 2017
16 Jun 2017
Contract Type
Full Time

We at Witton are working alongside a client full of growth with a vibrant sales force looking for a Direct Sales Support Executive to provide the highest level of support with a view to fast-tracking the full realm of direct sales activity.

Specifically focussed on tasks associated with progressing the sales process, delivering product demonstrations and providing support to facilitate and exceptional user experience, product excellence and ongoing culture of customer retention.

The benefits of joining this client:

  • 22 days + bank holidays as standard

  • The opportunity to continue to grow with clients support and evolve

  • As such the roles and the terms and conditions will be subject to ongoing review and change

This Direct Sales Support Executive role will include:

  • Undertake a range of administrative tasks which will require a relatively high degree of personal responsibility and judgement with little close supervision, although still subject to overall well-defined limits

  • Take ownership for specific tasks as defined below:

    • Taking ownership of allocated sales leads, from initial contact through to implementation of new account, including:

      • Handling of initial enquiry

      • Delivering product demonstrations

      • Ongoing nurture of prospective customer

      • Closing of sale at appropriate time, adhering to pre-defined strategies and processes

      • Following pre-defined implementation procedures and working with Support team as required on customer setup process

    • Ensuring activity is recorded on CRM at each point of contact

    • Ensuring that call schedules are maintained.

    • Contributing towards implementation of the company’s direct sales and cross selling strategies, in line with pre-defined objectives and departmental SLA, including:

      • Proactive contact where required with customers to educate them about areas of the software they are unaware of/not using to their benefit, and additional products/services

      • Recognising potential sales opportunities from interactions with customers and own industry observations, and escalating accordingly

    • Collate and provide data to line manager for KPI reporting as defined

The ideal candidate will:

    • Act in a courteous, professional and ethical manner

    • Good, accurate keyboard skills and ICT competence

    • Able to communicate with a variety of people in a positive, helpful manner

    • Able to resolve problems and adapt to change

    • Receive feedback and learn from mistakes for continuous self-development

    • Experience of working to challenging deadlines and defined metrics

    • Experience of reading, inputting and manipulating data

    • Experience of working in a customer services or contact centre role

    • Experience of contributing to customer satisfaction levels within a team or department

    • Experience in problem solving through the use of exploratory questions