Service Desk Analyst
Service Desk Technician/Analyst - Southampton - £18,000 - £21,000 per annum
About the role
Capita are an industry leading provider of IT services and we have a great opportunity for a Service Desk Technician to join our IT Service business.
It's an exciting time to join Capita. We are committed to accelerate and enhance our focus on emerging technologies to ensure clients benefit from leading digital solutions, artificial intelligence, robotics, open data and Internet of Things. As a leading provider of It Services to some of the leading companies in the UK this is an opportunity for a Service Desk Technician to progress their career and build knowledge in a leading and forward thinking organisation.
This is a Monday to Friday role based in our offices in the centre of Southampton.
What you will do:
You'll be the first point of contact for people contacting the Service Desk so you'll be involved with call logging, problem handling and call dispatch.
You'll provide advice and guidance for computer users on hardware and software matters and help to resolve their IT issues.
Your experience will include:
We're based on customer site so we're passionate about not just providing a "fix" to IT problems but to making sure our customers receive the very best levels of service and find us approachable and professional. Our Service Desk Technicians are committed to providing the very best levels of technical support and credibility to our customers so you'll be passionate about making a great impression and developing your career in a customer facing environment.
Technically we are looking for candidates who;
- Have a comprehensive knowledge and understanding of Computing and are able to provide 'first level fix' support advice and guidance to customers and members
- Can effectively deal with queries on Computing in general: Microsoft Windows 7/2000, Microsoft Office 2007/2013, Internet/Intranet, PC Hardware & Peripherals, Networks (Active Directory, LAN's) Security/policy tools and processes
- Have Service Desk experience and using a call logging system.
What's in it for you?
At Capita, training and development aren't optional extras: they're how we do our job. We will motivate you to perform at your peak, recognising your achievements and rewarding them appropriately. As well as a generous basic salary we also give you23 day's holiday (goes to 25 days after 2 years and to 27 days after 5 years), company pension scheme and access to voluntary benefit options including; child care vouchers, share save scheme, life assurance, holiday buy and many more designed to suit your own personal lifestyle. All of this, in a professional but fun environment.
What we hope you will do next
Help us find out more about you by completing our short application process - click apply now.
Capita operates as an equal opportunities employer and we welcome all applications regardless of gender, marital status, sexual orientation, pregnancy, race, colour, ethnic origin, nationality, religion or beliefs, disability, age, political opinions or trade union membership.
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Capita Resourcing welcome applications from all suitably qualified people regardless of gender, race, disability, age or sexual orientation.
Capita Resourcing is a trading name of Capita Resourcing Ltd. Services offered are those of an Employment Agency and Employment Business. Applicants will be required to register with us.
If you are successful with your application, you will need complete Capita's vetting and screening checks. This will include, but not be limited to, Reference Checks, a Criminality Check, Financial Probity Check, Sanctions Check and Media Check.