IT Service Desk Technician
Role - 1st Line Support
Location - Fakenham
Salary - up to 18.5k
Type - Permanent IT Vacancy
Your new role will be to oversee a broad spectrum of internal IT support cases by telephone, remotely, in the office or on-site. You will complete these as efficiently and professionally as possible, which will involve managing assigned cases and assisting other team members when necessary. You will be a strong communicator, with the ability to build rapport easily while updating colleagues or customers about the status of their outstanding cases on a regular basis.
You will be an IT professional with at least 12 months of recent experience which has worked within either an internal or outsourced IT department. You will have a strong communication skills, with the ability to work within a team or with your own initiative. You will need to be a fast learner, as there will be a variety of new systems which will need to be learnt. You will have a can do attitude, with an ability to travel to remote parts of Norfolk. A full clean driving licence is recommended due to the remote location.
Your typical daily duties will include: Explaining error messages, printer problems, forgotten passwords, hardware replacements, problems with mobile phones or hardware, routine system monitoring, setting up user accounts, setting up security, setting up printers, mail distribution lists, admin of internet access and restoring files from backups.
Qualifications & grades:
GCSE Information Technology grade C or above
GCSE English grade C or above
GCSE Maths grade C or above
Other useful skills but not required:
Computer or IT based degree
Understanding of IP based networks
Knowledge of firewalls
This business can offer you real progression opportunities, with the opportunity to develop your experience within a well- established professional office. This business is based in Fakenham but is not an easily accessible location by public transport. This role's salary is based on experience but their minimum is £16,000 and their maximum is £18,500 per annum.
Please apply with a word formatted CV to be considered.