3rd Line Support Engineer - Field Based

Talent Point Ltd
17 May 2017
16 Jun 2017
Contract Type
Full Time
A growing yet established Managed Service IT company in London is now recruiting a talented and committed 3rd line Support Engineer (Windows, AD, Exchange, Hyper-V & Citrix) to perform a key role in helping the company service existing and new clients whilst maintaining the highest levels of service which is critical to their clients. They provide the highest quality of IT support, consultancy and strategy working with SME's to medium sized organisations - they have built a reputation in their sector as the 'go-to' company to partner with.

The Role:

You will be supporting existing and new clients with onsite support - the offices are based in Central London so you are never more than 20 minutes away from client site, you will be working to strict SLA's so time is of the essence - it's not just about fixing the problem but also educating clients how to use the service and getting the job done in a timely and cost effective manner. You will have excellent client facing skills and the ability to resolve challenging issues in a high pressure environment where quick solutions are of paramount importance to the clients.

Background Experience:

Windows Server 2008 R2 / 2012 R2, Windows 7 / 8 / 10
Active Directory
MS Exchange 2010/2013/2016
Group Policy configuration and deployment
Microsoft SQL server
Email security products, e.g. Mimecast / MessageLabs
Citrix XenApp and/or XenDesktop
Experienced in 3rd line support of Remote Desktop/Citrix Farms
TCP/IP Networking knowledge covering LAN/vLAN/WAN technologies

Salary & Package:

The salary on offer is between £35k £40k plus great benefits including discounts on Gym membership, Restaurants and Cinema Tickets - they promote a healthy work/life balance and have regular social events throughout the year.

The client is flexible but ultimately looking to ensure the above criteria is met.
If this exciting 3rd line support role (Windows, AD, Exchange, Hyper-V & Citrix) is of interest, then please apply and I will be in touch to discuss further.

Talent Point are a Hiring Communication business. We have designed and documented this vacancy alongside our customer and act as their sole source of applicants. Following a two-stage screening process that will include everyone who responds to this advert, we present a shortlist of three applicants for interview. Those on our shortlist can expect in-depth, accurate detail regarding the vacancy, a high chance of securing the position, pre-booked interview times to plan around in advance, no delays and complete transparency.

No terminology in this advert is designed to discriminate on grounds of gender, race, colour, religion, creed, disability, age, sex or sexual orientation. Talent Point Ltd is an equal-opportunity employer and does not discriminate against these or any other class protected by applicable law.