Service Delivery Manager (Retail)

Sopra Steria Recruitment
17 May 2017
16 Jun 2017
Contract Type
Full Time

Service Delivery Manager (Retail)

  • Wiltshire
  • Circa £60,000pa
  • Permanent

Sopra Steria are working with a globally renowned and leading innovator in the recruitment of a Service Delivery Manager with experience in the retail sector.

As a Service Delivery Manager, you’ll be responsible for the live operation of the services within the Retail and IT domain. You’ll be responsible for ensuring delivery of an effective and optimised service to customers.

Working with the Application Services and Infrastructure Team, you will ensure that the application & infrastructure support is delivered to the highest standards.

Your responsibilities will consist of:

  • Strategy and planning - defining the strategic IT upgrades and delivering continuous improvement
  • Service planning and improvement
  • Service Level Management - leading the operation of services and the creation and measurement of service levels
  • Application support and transition
  • Supplier management and stakeholder engagement

Key Skills & Experience

As the preferred candidate, you’ll ideally have experience of the following…

  • Strong Service Delivery/Operations experience
  • Understanding of POS and back-end systems
  • Experience in the retail industry
  • Proven track record of managing 3rd party suppliers
  • ITIL Process knowledge
  • Service design and delivery experience with the ability to create retail service designs and support models
  • IT Infrastructure knowledge (hardware, OS, databases, networking etc.)

In return, you will receive a competitive salary and benefits package. You will be part of an innovative and forward thinking organisation that takes pride in the development and progression of all of their employees.

Interested? Do not wait - apply now!