Graduate Trainee Technician

Advantage Resourcing
17 May 2017
16 Jun 2017
Contract Type
Full Time
Graduate Support Technician - Reading £22-24K

Excellent opportunity for a bright graduate to make a first move following graduation into a worldwide organisation offering a great start to your working career.
Our client is a leading global manufacturer with clients in more than 120 countries. They provide a great place to work for a diverse group of talented individuals who provide outstanding products and support to customers across the globe.
Position- The Graduate Support Technician workis within the VMS Department to provide leading edge product technical expertise to the Vending market support team.
The role supports the VMS team from onboarding and testing units to support the field technical support managers by offering support to qualify reports of issues from customers and, prove and test solutions before offering them fro customer acceptance.
The jobholder has responsibilty to investigate issues and retain ownership until the customer has successfully accepted a solution. Utilising Salesforce reporting process the jobholder must ensure timely communication on the status of the issue to both customers and sales associates. Be a champion of safety,quality, environmental and housekeeping standards.
Authority- The graduate support role is an independent role working on multiple issues at once.
The successful candidate must be able to make decisions on organising their time in being able to deliver the correct level of technical investigation on each product.
Products and issues cover a wide variety of diciplines from electronic hardware through to mechanical handling of currency to software and protocol integration.
Essential duties - TSM Support and initial investigation. Prioritisation of Market issues and customer communication on the status of open issues.
Onboarding, Testing and new product release.
Beata trial organisation/tracking
New technology research.
Candidates will need excellent writing,oral and telephonic communication skills alongside interpersonal and customer service skills.
Ability to access information using automated systems, experience with spreadsheets and word processing. Experience with SAP would be beneficial.
Qualifications- Degree in Electronic/mechanical/software engineering or related field. Grade 2:1 or above

Advantage Resourcing is a service driven recruitment consultancy.