European CRM Manager Salesforce

Recruiter
Brewster Pratap
Location
Birmingham
Salary
50000.0000
Posted
17 May 2017
Closes
16 Jun 2017
Contract Type
Permanent
Hours
Full Time

THE COMPANY:

Brewster Pratap Recruitment Group are delighted to have been exclusively retained to work with a global manufacturing business who operate across more than 10 different countries. With a strong presence in the UK and Europe, the business are looking to recruit a newly created position of European CRM Manager (Salesforce).

This role will be responsible for the successful implementation of the worlds #1 Cloud CRM platform. My clients focus is to deliver exceptional customer value, driving forward and implementing customer cloud strategy on the Salesforce.com platform.

THE JOB:

  • Lead the European CRM solution development
  • Develop and deliver the deployment plan for SF.com across Europe
  • Build the success criteria and deployment model
  • Drive continuous improvements in adoption and usage
  • Manage the development and partner relationships to ensure optimal use of standard solutions and minimise the need for customisation
  • Create sales and marketing cadence and deliver a stepped change in data driven performance, including win-loss, customer visits, pipeline management, and marketing ROI
  • Effectively manage the CRM analyst team, ensuring their effectiveness of support across Europe for both deployments and supporting adoption
  • Functional responsibilities for CRM super users in each country sales organisation
  • Lead the awareness of the SF.com capabilities and promote the adoption of SF.com core and applications from the eco-system to drive the customer intimacy, salesforce effectiveness and growth
  • Ensure tight alignment with the global IT team and adherence to all the companies governance and change management processes

THE PERSON:

  • At least 3-5 years' experience in a European CRM role on the SF.com platform
  • Previous experience managing development resources and partner relationships on the SF.com platform
  • Written and Spoken Fluency in English required
  • Fluency in another European language advantageous
  • Complex multi-country, multi-currency manufacturing & sales environment
  • Strong communication skills at all levels and across all disciplines
  • Used to promote strong customer focus and good internal customer relationship management
  • Experience of working for a blue-chip company
  • Experience of leading continuous improvement in IT focused sales and marketing
  • Hands-on knowledge of SF.com and its eco-system
  • Analysis, problem solving/resolution and change management
  • Strategic thinking
  • Learning orientation
  • System implementation experience
  • Self-starting and self-motivating
  • Able to make decisions independently, but also prudent to consult stakeholders and associates when needed
  • Willing to commit to European travel

THE BENEFITS:

  • Excellent basic salary of £50,000 - £60,000
  • Private medical cover
  • Car allowance
  • An opportunity to secure a position that is challenging and will include Global travel

Brewster Pratap Recruitment Group focuses on the recruitment of talent in South Yorkshire, West Yorkshire, North Yorkshire, East Yorkshire, Lincolnshire and Nottinghamshire.  If you are interested in discussing this job in more detail or any other aspect of recruitment and talent identification we would really like to hear from you.  Please visit our website at www.brewsterpratap.co.uk for more information on Jobs or Recruitment.