Help Desk Controller / Coordinator

SER (Staffing) Ltd
17 May 2017
16 Jun 2017
Contract Type
Full Time
Position: Help Desk Controller / Coordinator

Location: Hereford

Salary: £16,000 to £19,000 subject to experience level

Duration: Permanent

We are looking for an experienced Help Desk Controller to join a busy building services team based in Hereford

This role will be working for a busy well established building services company that works on a national bases. They deal with the maintenance of heating and air conditioning systems for commercial, domestic and industrial clients.

This role will involve dealing with the clients by email and telephone, imputing a detailed description of the faults or breakdowns, Organising engineers to site, arranging parts and materials, providing quotations to clients, raising purchase orders, following through the job until completion.

The right person for this position will have already had experience in working with in the building maintenance industry. They must have a strong and confident telephone manner and good IT skills. The role does involve allocating work to engineers so we will need experience in this.


- Experience in allocating work to engineers / help desk coordinator

- Excellent Telephone and IT skills

- Based in Hereford

- Proven track record of working within the building services industry

- Driving licence recommended due to location


- Basic salary subject to experience level

- 25 days holiday plus bank holidays

- Pension

- Chance to obtain more holidays (to be discussed)

- General office hours

We are looking to interview for this position as soon as possible. If you are interested, please send in your CV or contact Wendy Evemy ASAP