First and Second Line IT Support

Randstad Employment Bureau
17 May 2017
16 Jun 2017
Contract Type
Full Time

Are you an IT enthusiast looking for your next opportunity? Do you enjoy solving problems and providing a great service? If so, this is the perfect opportunity for you!

A well established and successful organisation are looking for an experienced IT professional to be a part of their busy support team based in Tamworth. You will be an integral part of the team, providing first line support to all users on a day to day basis.


  • £25K - £30K
  • Permanent position
  • Full-time
  • Opportunity to develop
  • Company profit hire scheme
  • Free use of holiday home
  • Match pension after probation of up to 7%


  • You will be the first point of contact, providing all users with technical support should they have any issues
  • You will be responsible for monitoring and maintaining the computer systems and networks
  • Working with people across all department on projects
  • Logging customer/employee queries
  • Working with various Microsoft based applications and use of VMWare and Hyper-V visualisation technologies
  • Monitoring raised help desk tickets
  • Contact with internal and external support when necessary
  • Regular analysis of IT support KPIs
  • Liaise with suppliers to negotiate services and products
  • Control of stocks


  • Experience within an IT support/service role is essential
  • Must have knowledge of the following programs; Windows Server, SQL Server, Exchange and Sharepoint, VMWare and Hyper-V visualisation technologies
  • Ability to work in a fast pace environment
  • Excellent communication skills
  • Able to develop and maintain relationships
  • Able to prioritise your workload
  • The successful individual should have a great work ethic, have a calm approach to problem solving and a can do attitude.

Interviews will be taking place next week.

Apply today

Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.

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