Desktop Support Technician

Understanding Recruitment
17 May 2017
16 Jun 2017
Contract Type
Full Time

Desktop Support Technician

*Please note - this role includes Shift Patterns*

We are looking for a number of Desktop Support Technicians (2nd, 3rd Line) to join our UK leading technology company to be responsible for providing 2nd / 3rd line/desktop support to an internal user base (Windows 7/8 and Active Directory). You will provide support to desktop and laptop users while working to SLA's.

As a Desktop Support Technician, you will be working as part of a small, dynamic team. As a Desktop Support Technician, you will have experience of supporting both technical (Windows 7/8, Active Directory) and Hardware (Desktop/Laptops/Tablets) while providing the best level of customer service.

My client can offer a structured career path into many areas including infrastructure and operations with fantastic training provided!

Skills required for the role of Desktop Support Technician are:

  • Excellent customer service skills both on the phone and face to face.
  • Previous experience in IT/helpdesk role 2nd line / 3rd line Desktop support.
  • Show previous experience working with Windows 7/8, Office and Active Directory (creating new accounts and mailboxes, account re-sets).
  • Strong problem-solving skills with driven, pro-active attitude.
  • Work in a shift pattern to ensure that the IT systems are covered at all times*

*The role involves working days and nights shift pattern, so flexibility to do this is essential*

This is a fantastic, dynamic, fast-paced environment with the opportunity to work with new technologies. This is a great opportunity for the driven individual too add value to a tight-knit team whilst developing and expanding your skill set/knowledge.

Desktop Support Technician:

Salary: £22-28k (depending on experience) + benefits. (+shift allowance, if applicable)

Location: Hatfield, Hertfordshire.

Apply now for further information on this excellent opportunity.

Understanding Recruitment is acting as an Employment Agency in relation to this vacancy