Head of Infrastructure and Service

Arc IT Recruitment
17 May 2017
16 Jun 2017
Contract Type
Full Time

Head of Infrastructure and Service

Redhill, Surrey

Circa £70k, bonus, benefits including £8k car allowance

Head of Infrastructure and Service is required by incredibly successful and ever growing Redhill based financial services organisation. This is a senior management role leading a medium sized team. The purpose of the role is the provision and technical support of the IT infrastructure and communications systems (both data centre and client based); the provision of IT Service; and day operations of the IT infrastructure and service teams ensuring appropriate process, policies and improvement plans are in place and that the unit operates in a controlled manner within budget.

Key Responsivities:

IT Infrastructure - Manage the day to running and on-going change associated with the underpinning server and network architecture (including network and comms).

IT Service - Oversight of the IT Service function ensuring adherence to ITIL frameworked processes and ensuring our business stakeholders receive optimal service of their incidents and service requests.

IT improvements - To recommend any necessary changes to architecture or process to the IT management team.

Operational management - To manage and control all operational and governance aspects of team delivery.

Lead and manage the team - To manage your direct reports, ensuring all performance management processes are undertaken effectively and to time and people-related risks are managed effectively.

Key Requirements:

  • Proven track record in senior leadership role in IT engineering or operations environment.
  • Awareness of the regulatory environment within IT.
  • Experience in planning and executing IT strategy, ideally in the financial services sector.
  • Experience in organisation design and process re-engineering.
  • Experience managing and leading medium sized teams to deliver to common goals.

For a full consultation on this role please email your CV to Rebecca at Arc IT or call.