IT Support

1st Choice Computer Appointments
17 May 2017
16 Jun 2017
Contract Type
Full Time

IT Support



Salary: £18k

Due to our client's rural location it is essential that you have your own transport.

The Company

Our client is a young, professional and fast-growing company. They are now looking for an IT Support Technician to join their small and friendly team.

The Position

Based in the UK office in Ashford, Kent; the successful candidate will contribute to the continued realisation of further ambitious company growth objectives. They will be a key contact person for customers in the UK & Ireland working closely within a small team and reporting into the country manager, while liaising with colleagues in the European head office.

Duties & Responsibilities

? Handling in-bound and out-bound customer support requests via telephone and email

? Remotely access customers computers to resolve software issues using "TeamViewer"

? Co-ordinate and perform follow-up of all customer after-sales questions with regards to technical functionalities of the product range

? Build and maintain good relationships with new and existing customers

The Ideal Candidate must possess

? A good telephone manner is essential

? Experience in an IT related B2B support role

? Experience using TeamViewer access programs or similar

? A Pro-active, team orientated attitude

? Strong communication skills both via telephone and email

Computer skills

? Office applications like Excel, Word

? E-Mail

? ERP system, Accountview knowledge

? Remote access programs like Teamviewer

Network skills and knowledge

? Retrieve IP address (ping)

? VPN, Port forwarding, etc.

? Setting up a local network

Database knowledge

? Basic SQL knowledge