2nd/3rd Line Support

Combined Selection Group
17 May 2017
16 Jun 2017
Contract Type
Full Time

This is a fantastic opportunity for an IT professional to join one of Leeds fastest growing recruitment companies.

With offices in Leeds, Halifax, London in the UK and Dubai and Sydney, we are a well established international recruitment company with ambitions to double in size within the next five years.


  • Provide 2nd and 3rd line technical support for the company user base across multiple locations via telephone, remote access and on site
  • Work proactively to solve support incidents, monitor the progress of calls from inception to resolution and ensure that end-users are informed of progress at all times
  • Pro-actively manage and support the business Windows server, desktop systems, telephony, LAN/WANs and security infrastructure
  • Support IT infrastructure/software roll-out projects including planning and implementation
  • Work within the IT team to ensure that the company IT Service Delivery meets and exceeds customer expectation and business KPIs
  • Identify and develop system wide improvements in line with business demand.

Skills/Experience (at least three years proven support record)

  • Microsoft Server 2003, 2008, 2012
  • Active directory, group policy configuration
  • Microsoft Exchange 2007, 2010, 2013
  • TCP IP, VPN, WAN, LAN, router configuration
  • Backup Exec
  • MS Office 2000 / 2003 / 2007 / 2010 / 2013
  • Windows 7, Windows 8
  • Avaya telephony
  • A driving licence is required as well as the use of your own car