Service Desk Engineer

Global 4 Communications Ltd
17 May 2017
16 Jun 2017
Contract Type
Full Time

Global 4 Communications is seeking an experienced Service Desk Engineer

Basic Salary £25,000 - £35,000 per annum, depending on experience

Hours are Monday to Friday 8.30am - 5.30pm

Location Horsham, West Sussex

The Support Engineer will be responsible for providing technical support to business users via the phone, email and the occasional on-site visit.

Areas of the Service Desk Engineer’s responsibilities will include but are not restricted to:

  • Resolution of 1st and 2nd line support calls.

  • Management of support requests via telephone and email.

  • On-site visits.

  • Working to tight timescales as part of a high-performing team.

This is a great opportunity to join a rapidly growing organisation with genuine prospects of progression.

Service Desk Engineer Criteria:

  • Previous experience working on a Help Desk or Service Desk, ideally within telecoms.

  • Ability to troubleshoot system faults both remotely and on-site.

  • Strong customer focus.

  • Excellent telephone manner and communication skills.

  • To be able to prioritise work and to be able to work on their own initiative.

  • Strong team ethic.

Desirable knowledge and experience:

  • Experience working for a Telecommunications Provider.

  • MCSE.
  • Active Directory.

  • A Network+ or CCNA qualification.

About Us

Global 4 and Home Telecom are leading providers of telephony solutions and services in both business to business (B2B) and business to consumer (B2C) markets. There are two things we are passionate about - employee satisfaction and our customers. We are committed to delivering first class customer service, achieved through continuous on-going employee development, reflected in our various awards and accreditations.

Global 4 and Home Telecom are proud to be an Equal Opportunities and a Living Wage employer.