Insurance Customer Service and Renewal Adviser - Liverpool - £18,000-£20,000

Heat Recruitment
17 May 2017
16 Jun 2017
Contract Type
Full Time

Our Client is a leading Taxi insurance provider based in Liverpool. Due to their continued success, they are now looking for an Insurance Customer Service, Administration, and Renewal adviser to join an already outstanding team.

As an Insurance Customer Service and Renewal Adviser you will be the first point of telephone and face to face contact for our customers.


Expertly guide customers through our policies and keep their records up-to-date

Make various changes to policies to ensure insurance cover is effective

Take inbound calls and make outbound calls to existing customers to service their needs

Deal with all associated paperwork in an organised and methodical manner

Keep your product and industry knowledge relevant

Adhere to FCA rules and guidelines


Ability to listen to the requirements of our clients and identify their needs

The ability to negotiate and handle sensitive issues

An organised approach to your work and the ability to prioritise

insurance experience would be beneficial but not necessary

Previous customer service experience

Excellent telephone manner

Target driven and motivated

If this specific vacancy is not exactly what you are looking for please contact us to discuss other opportunities we may be recruiting for that aren’t necessarily advertised; you can send your CV to this vacancy or contact us directly. Additionally, refer a friend or colleague to us and receive £200 in vouchers if we assist them in securing a new career

Insurance Adviser, Adviser, Customer Service, Fleet Insurance, Taxi Insurance, Renewals