Customer Service Representative
We've been finding a better way for over 130 years.
Now it's your turn.
Part of a FTSE 100 financial group who've been in Bradford since 1880, we exist to help people when others won't. We're a trusted and ethical lender - lending to our customers face to face, and making sure the loans we offer are manageable, understandable, and exactly right for them. It's this personal, responsible approach that really makes us different. And, joining our contact centre team, you'll be a big part of this.
Friendly and welcoming, you'll be the first person our customers speak to. Many of our customers are in difficult circumstances, and for them you'll be both a reassuring voice and a helping hand. You'll see things from their point of view - getting a full understanding of their needs, and then helping come up with an answer that will really help them. You'll give straightforward advice and support, and you'll never judge. And you'll provide incredible customer service to people who need it more than most.
The satisfaction of working for a successful and ethical business who are here to help people is a big benefit of joining us, but it's not the only one. We'll invest in your development - giving you the support and training to become better and better at your job. And, working in a bright and refreshingly relaxed environment, you'll find your opinions are valued and listened to.
On top of all this, we'll give you a package including pension and bonus schemes, onsite gym and subsidised restaurant and a whole range of other benefits besides.
Experience isn't essential - it's who you are that will make all the difference. You'll need to be comfortable talking to all kinds of people. Empathy, life experience and a professional approach are important, because you'll be dealing with people who are in tough times. We're big on teamwork here, so you'll also need to be great at working with others.
Grades A-C in Maths & English
*Please note the start date is 12th June and we are interviewing throughout May.