Application Support Analyst

Recruiter
Yolk Recruitment Ltd
Location
Cardiff
Salary
18000.0000
Posted
17 May 2017
Closes
16 Jun 2017
Contract Type
Permanent
Hours
Full Time

Application Support Analyst

£18,000 - £21,000

Cardiff

Permanent

The Opportunity

This is the chance for an Application Support Analyst to join a rapidly expanding software company who work on an innovative end to end system used for research. They currently have no competitors in the UK and are expanding in to European and American markets. They have won funding for a project that is funded by the EU commission and are set to compete with the big players in America in software research.

They have a fantastic work ethos and a social atmosphere to work in. They reward their staff with great benefits packages but also hold regular social events for work including World Cuisine days once a month and regular inventive nights out.

The Role

The Applications Support Analyst will be responsible for working directly with customers, logging and managing calls on technical issues during deployment and for ongoing technical issues. The Application Support Analyst will work closely with the development and operations teams to resolve issues on the platform as well as liaising with third party companies in order to resolves issues. The Application Support Analyst will also be involved in delivering user-facing training activities for the software solutions.

Skills / Experience

  • Hands-on experience of user support and service management
  • Experience of providing IT support, ideally in a helpdesk environment
  • Excellent organisational and communication skills
  • Experience of support in line with ITIL best practices
  • Experience of support in the context of a broader Quality Management System.
  • Experience of support delivery in a regulated, technology based environment

How to Apply

If you believe that you have the skills and experience for the role - then please get in touch. We also offer a referral scheme for any candidates whose details are passed to us that we successfully place. If you have any further questions then please contact Daniel Frost at Yolk Recruitment.

*Please note, whilst we do our best to contact all candidates, due to the high number of applications we receive we cannot guarantee this for every role. If you have not heard anything from us within 7 days of applying - then unfortunately you have been unsuccessful. Please keep an eye on our website for more opportunities.*