Technical Desktop Engineer

East Sussex
17 May 2017
16 Jun 2017
Contract Type
Full Time

OneFamily are looking to recruit a Technical Desktop Engineer to join us in our central Brighton office.

Purpose of Role:

  • Support and Maintain all OF’s production, test and development desktop infrastructure and systems, providing 1st, 2nd and 3rd line support of end-user devices including desktop, mobile, telephony, cabling and printing technology to meet SLAs including an on-site shift rota and out of hours on call rota.
  • To research, design and deliver infrastructure solutions and systems as part of formal Project teams or working independently on Small Change Requests.
  • To protect OF’s infrastructure, systems and data assets, adhering to Corporate Governance rules, security policies and Industry best practice.
  • To ensure OF’s infrastructure and team’s processes are formally documented to agreed standards, including but not limited to maintenance of a Knowledge Base.
  • To provide technical leadership and support to colleagues, assessing problem solutions and designs and providing constructive feedback.
  • To act as a role model for behaviours and quality of delivery.

Skills, knowledge & experience:

Technical Skills:

  • Microsoft Certified Technology Specialist (MCTS) - Desirable

  • Microsoft Certified Desktop Support Technician (MCDST) - Desirable

  • VMWare/VPC virtualisation technologies, including high availability and SRM - Desirable.

  • Knowledge/Experience of LANDesk Management Suite - preferred

  • Knowledge of PC hardware and software, HP and Microsoft preferred.

  • Knowledge of mobile device management and the OS, Android, IOS and Windows.

  • Knowledge of network cabling.

    Other Skills/Attributes:

  • Proven knowledge of IT Best Practices and processes in support of a production environment in a Regulated Financial Services environment

  • Ability to work under pressure to meet business critical deadlines and SLAs

  • Ability to propose new solutions and to consider financial impact of proposed changes

  • Strong customer focused skills; effective communications skills

  • Excellent interpersonal and team player skills

  • Action and results oriented and able to work under stressful conditions

  • Analytical and able to apply structured approaches to problem solving

  • Well-organized, good at prioritizing and attentive to detail

  • Able to innovate and think out-of-the-box

  • Very good time management skills and ability to work to strict time-scales

  • Enthusiastic and eager to learn

  • Self-motivated and have the ability to work alone as well as in a team

  • Flexibility and adaptability to rapid change

  • Ability to work in multi-regional and cross functional teams

  • Ensuring that IT services meet and at times exceed customer expectations

  • Ensuring consistent delivery of quality solutions that meet operational deadlines

  • Demonstrating accountability and see him or herself as responsible for IT meeting customer expectations

In return we offer:

Competitive salaries

Relaxed dress code

25 days paid holiday, plus bank holidays

Generous bonus scheme

Excellent voluntary benefits scheme

Healthcare and life assurance

Pension contributions

Enhanced maternity, paternity and adoption leave

Staff Introduction scheme

Life Assurance

Reward & Recognition schemes

Leadership programmes

If we sound like a company you’d like to work for- then please get in touch and request the full job description!