Technical Support Engineer- Cisco Gold Partner - CCNA

GreatFind Recruitment
17 May 2017
16 Jun 2017
Contract Type
Full Time

Our client, a credible IT services and solutions provided, is seeking a talented individual with an excellent customer service ethos and the technical ability to operate in a Service Desk Analyst role with their 24x7 contract base. Award winning customer service is something that our client takes great pride in delivering; ensuring that all customers receive first class support from their team of in-house specialist I.T staff.

You will be delivering outstanding 1st line technical support to a range of company clients in line with the Service Desk function. If you possess the knowledge and skills-set necessary to operate confidently in a technical I.T role, of if you have previous experience in a similar position, get in touch today!

Working closely within a team of support staff, you provide the support for our clients market leading service offerings. We client is looking for passionate individuals with a genuine interest in progressing within the I.T industry!

Your core responsibilities will include:

• Providing technical support related to hardware, systems and software faults to a range of the company’s stakeholders

• Raising and closing tickets, ensuring a timely and friendly service

• Escalating complex queries to senior members of staff and using teamwork to reach quick resolutions for clients to minimise business down time

• Using Helpdesk software system to monitor and keep track of our clients networks

• Communicating with internal and external company stakeholders

• Liaising with end suppliers when technical information is required

• Prioritising workloads to ensure all client queries are dealt with accordingly

• Accurately logging query information on an internal CRM system

The ideal person specification:

• Strong interpersonal skills that will enable you to deliver a high standard of customer service

• Be able to manage multiple operations at any one time and prioritise tasks where necessary

• Strong I.T systems and Network topology knowledge

• Willing to contribute to the improvement of new procedures in order to provide a better service for clients

• A good understanding of health and safety protocols

• Microsoft MSCA and CISCO CCNA qualifications are desirable

• Previous analyst/helpdesk experience is also desirable for this role

The position comes with an excellent benefits package with a basic salary of up to £25,000 for the right candidate.

The role works on a 4 on 4 days off, 12 hour shift pattern including night shifts. Overtime is available and paid at 1.5 hourly rate.

Annual holidays excluding public holiday - 25 Days.

You will be joining a fast growing organisation who truly support the development of their staff.

Just some of the reasons to join our clients organisation? ?

  • Our client offers globally recognised accreditations ?
  • Our client has received awards for hardware innovation ?
  • Multiple Offices in the UK
  • Recently awarded CISCO services partner award ?
  • Nominated in category best 100 places to work for ?
  • Microsoft and CISCO Certified Partner

Applicants are requested to submit a CV and covering letter, explaining their suitability to the post. Zuna Recruit is an equal opportunities employer and is acting as an agency in relation to this role.