Client Account Manager

Pure Resourcing Solutions
17 May 2017
16 Jun 2017
Contract Type
Full Time
Job Title: Account Manager
Location: Brentwood
Salary: £23,000 - £25,000 per annum dependant on experience

My client, a market leading commercial organisation based in Brentwood are currently recruiting for an experienced Client Account Manager to act as an interface between the Company and their clients on assigned accounts, developing one-to-one relationship with clients and partners, providing total client support and deliver best advice. They are a successful and continually developing organisation who pride themselves on strong staff retention, investing in people and providing a high level of customer service to their clients.

Key Accountabilities:

• Work within a large client services team to provide professional, knowledgeable and proactive service to our clients
• Develop a long-term relationship with key clients and stakeholders, by personal contact, face to face meetings, regular status calls, web ex, etc.
• Complete client related Admin such as, contact reports, status reports, timing and briefing documents in a timely manner
• Present creative work and proposals to clients ensuring timely delivery against the project milestones
• Write project briefs clearly with all required information
• Open job numbers, provide client estimates and support the financial aspects of the job
• Work closely with the all areas of the operational teams
• Work with internal teams to develop work that is on brief and can be delivered on time and on schedule
• Ensure that any issues potentially impacting project delivery are raised with your line management at an early stage
• Seek out and develop additional project opportunities
• Gain a full and detailed understanding of the companies processes and tools to provide best advice to our clients and help manage their expectations for delivery of projects
• Proactively work with stakeholders both client and agency side (face to face and conference calls/web ex) building a successful rapport delivering two way communications
• Complete financial admin related to jobs/projects - PFA, PO's, chasing clients for approval of estimates, signing off invoices and chasing debts
• Ability to manage projects autonomously as and when required and provide support to the Senior Account Manager as required
• Seek out and develop additional project opportunities
• Be commercially aware of the environment in which we are operating
• Seek to add value to our clients through insights/suggestions that can make the way we work more efficient
• Ensure personal admin is completed - timesheets, holiday requests, absence request, expenses etc.

Personal Attributes:

• Dynamic, creative and motivated with a flexible attitude towards work
• Confident and persuasive manner
• Excellent organisational and time management skills
• Process driven with a keen eye for detail
• Client focussed
• Able to provide constructive feedback
• Able to adapt to changing deadlines and briefs
• Ability to predict and solve issues to client's satisfaction
• Good understanding of when to escalate issues to management

Experience and knowledge

• Experience of managing budgets and reporting on their status
• Previous work in an agency or client marketing department
• Proven administration and organisational skills
• Experience of writing creative briefs and liaising with creative teams

If this role is of interest please apply ASAP or call Debbie Carey on .