Infrastructure Engineer End User Computing

Concept IT
17 May 2017
16 Jun 2017
Contract Type
Full Time

My client in Fareham, Hampshire require a specialist in the field of End User Computing. This involves skills in areas such as mobile device management, server operating systems, storage area networks, virtualisation technologies, hosting and cloud services, Infrastructure as a Service, Platform as a Service and networking technologies.

Day-to-day you will be responsible for designing, creating, supporting and improving new and existing infrastructure services, products and platforms.

With this specific role we are looking for specialists in the field of End User Computing.

The main responsibilities of the post are:

  • Defining, building, bringing into service, operating, supporting, performance monitoring, continually improving and decommissioning Infrastructure services (SaaS, IaaS, and PaaS), products and platforms to serve a variety of user needs;
  • For the services, products and platforms supported:

o Managing incidents, requests, changes and problems

o Managing the configuration, availability, capacity, performance and cost;

o Drive continuous improvement activities.

  • Maximise the use of tools and technologies to deliver operational excellence
  • Active participation in wider communities of practice, identifying good practices we can adopt and sharing our experiences.
  • Sharing knowledge of tools and techniques, and collaborating to improve the capability of the team.
  • Maintain consistency between development and production environments.

Skills and Experience required for post -

Incident Management:

Expert in Incident Management - Able to solve complex incidents and support the resolution of Major Incidents related to the services, products or platforms supported

Request Management:

Expert in Request Management - Able to service non-standard and complex requests related to the services, products or platforms supported.

Able to identify emerging trends in non-standard requests and introducing them into the service catalogue to reduce delivery cost.

Change and Release Management:

Expert at Change Management - Able to plan changes to the services, products and platforms supported.

Problem Management:

Working Knowledge at Problem Management - Able to manage to resolution a problem related to the services, products or platforms supported

Availability Management:

Expert at Availability Management - Able to change and create processes which are required to maintain the operation and availability the services, products or platforms supported.

Specific technical skills & experience:


Google Apps, Office 365, Exchange and SharePoint)

Microsoft Windows operating systems/technologies

Active Directory management

Application installation

Endpoint protection, disk encryption, peripheral control

Mobile device management & BYOD

Enterprise printer management

Network Share Administration

Dell/Lenovo/Lexmark technologies,


BlueCoat Proxy Administration

RAS Administration

The maximum salary on offer for this role is £28,450, with a clear path of progression within the organisation. A generous pension scheme and flexible working is on offer. To apply, please send an up to date CV to .