IT Systems Manager - Next Generation IT Reseller

Robertson Sumner Ltd
17 May 2017
16 Jun 2017
Contract Type
Full Time

IT Systems Manager - Next Generation IT Reseller

Our client are a leading next Generation IT Reseller and Technology Provider. A Microsoft gold partner they are always looking for smart, talented, driven, down-to-earth, fun-to-work-with people who want to make a positive and meaningful impact!

With an extensive portfolio includes everything from PC’s and laptops, server & networking infrastructure and accredited partners for all the major technology brands you can become an integral part of this highly successful technology company!

IT Systems Manager - Role Summary:

  • To ensure that all technical, support or solution orientated calls from our customers are logged and responded to
  • If necessary, progress calls to other departments or third parties for further investigation ensuring regular updates and working towards a prompt resolution
  • To proactively monitor all calls keeping the customer informed at all times through to resolution
  • Undertake proactive calls to make customers aware of known issues before they have to call the Service desk
  • To play an active role within the team remaining flexible to support others during busy periods.
  • Understand and produce a kit list for a customer from the manufacturers portals
  • Look after the company’s internal infrastructure

IT Systems Manager - Required Skills / Experience:

  • Must have come from technical customer support, ideally a 2nd or 3rd line environment
  • Must have experience of Office365 and Azure and understand the migration process
  • Must have knowledge of implementing and managing VMWare systems, servers, backup & networking
  • Must have an excellent telephone manner
  • Must have a clean driving license as from time to time may have to visit customer premises

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